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Live Chat Software: Blogs & Information (Archive: Mar/2014: Page 3)

A library of information relating to live chat software, including news, articles and blogs.

Archive: Mar/2014

Latest Blogs

Online Chat Software - Customer Support Etiquette in Live Chat

Online Chat Software - Customer Support Etiquette in Live Chat

Posted on 20/03/2014

Any business that interacts with people to conduct business will appreciate that customers can be peculiar creatures with hard to predict buying habits and motivations. This is why customer service plays such an important role, not just in encouraging sales, but in fostering brand loyalty and gathering valuable feedback.

7 Hard Reasons Your UK Business Must Have Live Chat Software

7 Hard Reasons Your UK Business Must Have Live Chat Software

Posted on 19/03/2014

Live Chat Software has been around for a long time, but has only recently started gathering momentum thanks to the UK demographic becoming increasingly familiar with Instant-Messenger style software. The ability of Web chat operators to handle multiple operators while simultaneously researching answers to the harder questions is an undeniable cost-cutting benefit. Nevertheless, there are still hurdles, such as how many visitors an operator can handle without sacrificing the quality of their support.

Click4Assistance - The Implications of SaaS Adoption

Click4Assistance - The Implications of SaaS Adoption

The rise of SaaS has been nothing short of meteoric, thanks to the execution, cost saving and accessibility benefits available with cloud-based multi-tenant solutions. The freedom to rent a service rather than set up an internal system has allowed businesses to mitigate risk and switch whole operations on or off as required.

Click4Assistance Welcomes Tom Bavington as Marketing Manager

Click4Assistance Welcomes Tom Bavington as Marketing Manager

The success of 2013 saw Lee and Gemma join our development and administrative teams respectively to help Click4Assistance continue to enhance our live chat solution and deliver UK-based support. To capitalise on our improved back-office and strengthen C4A’s digital marketing arm, we are pleased to welcome Tom Bavington as our new Marketing Manager.

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