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Pricing for Live Chat Software on your Website

A package to suit every type of business and budget!
Fully Transparent Prices, No Set-up Fees or Hidden Costs, No Lengthy Contacts.

Live Chat on website

PACKAGES

ANNUAL
MONTHLY
ANNUAL
MONTHLY

No lengthy contracts - just a 30 day rolling agreement.

STANDARD
For smaller organisations
£21.95
per month
Includes reactive and proactive chat and call functionality.
PROFESSIONAL
Our most POPULAR package
Special Offer
£32.95 per month
For life of your subscription
A range of communication tools and experiences to increase contact on your website.
ENTERPRISE
For larger organisations
Contact Us
Includes advanced reporting, security and third-party integration.
LITE
Entry-level for live chat on your personal website
£6.95
per month
Suitable for the smaller business when used on a single website with one operator.
PROFESSIONAL
Our most POPULAR package
Special Offer
£24.95 per month
For life of your subscription
Additional licences
ONLY £14.95 per month
ENTERPRISE
For the larger organisation
from £59.95
per month
Designed for larger organisations with advanced reporting and integration requirements.
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COMPARISON

Use our comparison table below to help you choose the package that suits your needs.

STANDARD PROFESSIONAL ENTERPRISE
Multiple Chat Experiences for different tools   Chat Experiences
2 2 Custom
Multiple Video Experiences for different tools   Video Chat Experiences
Add-on Add-on Custom
Multiple smartContact Experiences for different tools   smartContact Experiences
Add-on 2 Custom
Multiple Click2Call Experiences for different tools   Click2Call Experiences
2 2 Custom
Multiple Meeting Room Experiences for different tools   Meeting Room Experiences
Add-on Add-on Custom
Multiple Promotion Experiences for different tools   Promotion Experiences
Add-on 1 Custom
Live Chat on website for unlimited chats   Unlimited Chats
Add web chat software to website for unlimited chats included within Standard package Add web chat software to your website for unlimited chats included within Professional package Add live chat on website for unlimited chats included within Enterprise package
The best live chat software includes advanced security   Security
The best web chat software includes advanced security for the Standard package Best online chat software includes advanced security for the Professional package Advanced
The Click4Assistance live chat service includes support   Support Included
The Click4Assistance live chat service includes telephone, chat and email support in the standard package The Click4Assistance live chat service includes telephone, chat and email support in the professional package The Click4Assistance live chat service includes telephone, chat and email support in the enterprise package
Online chat software includes the ability to track visitors   Visitor Tracking
You have the ability to track visitors within web chat software when subscribing to the standard package You have the ability to track visitors within web chat software when subscribing to the professional package You have the ability to track visitors within web chat software when subscribing to the enterprise package
This live chat widget includes full customisability   Customisation
This live chat widget includes full customisability in the standard package This live chat widget includes full customisability in the professional package This live chat widget includes full customisability in the enteprise package
Website chat software includes visitor and operator file transfer   File Transfer
Add-on Website chat software includes both visitor and operator file transfer in the professional package Website chat software includes both visitor and operator file transfer in the enterprise package
Live chat support software allows you to track certain pages your visitors visit   Hotspots
  Live chat support software allows you to track certain pages your visitors visit on the professional package Live chat support software allows you to track certain pages your visitors visit on the enterprise package
Email Customisation is included within website chat software   Email Customisation
  Email Customisation is included within the professional package of website chat software Email Customisation is included within the enterpise package of website chat software
Online chat software includes the ability to track conversions   Conversion Tracking
    The Enterprise package of online chat software includes the ability to track conversions in real time
Best live web software includes 3rd party integration   3rd-party Integration
Best live chat solution includes 3rd-party integration capabilities in the enterprise package
Click4Assistance live chat solution suggests possible responses to visitor questions before they have been sent   AI
Click4Assistance web chat software suggests possible response suggestions to visitor questions in the enterprise package
Web Chat Software Reports   Reporting
Standard Enhanced Advanced

FULL COMPARISON LIST

FAQs

Not ready to go live just yet? No problem, the software contains a testing platform, enabling you to experience the full range of functions available without any changes to your website!

Q. Which package is right for me?
A. If you are not sure about the level of functionality you require, you can trial the full version for free or speak to a Click4Assistance account manager for help or advice. For general guidance, the professional package suits business websites with up to 150,000 page impressions a month.

Q. Is there a contract? What’s the tie-in period?
A. Subscription is based on a 30 day rolling agreement, with just 30 days notice of cancellation required. We also offer an annual subscription which attracts a 10% discount when paid in advance.

Q. Are there any setup fees?
A. No, it’s free to download the software - add live chat on your website and we will even customise the chat window for you at no charge if you subscribe for the annual agreement.

Q. How do the licences work?
A. The licences work on a concurrent basis - that means you can set up as many user profiles as required, and download multiple instances of the software, you only need to purchase licences for the amount of users that will be logged in at the same time.

Q. Is there a support fee?
A. Full support is included with your subscription - your dedicated UK-based account manager will handle any enquiries you may have and ensure you receive top-rate customer service.

Q. How do I pay?
A. Subscription payments are made via direct debit; this reduces administration, and ensures you remain in full control. You will receive a VAT invoice for your records.

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OUR CUSTOMERS

DON'T JUST TAKE OUR WORD FOR IT

A big thank you to our happy customers for their kind words...

"I think the customer service is excellent. We have a very good account manager that has the ability to translate technical information into a language that's easy to understand. Everyone in the business has been very impressed with the Click4Assistance software."

UK Power Networks · Jenny Causer

"My dealings with Click4Assistance have made a refreshing change from our current chat solution provider and were a contributory factor in our decision to switch. We are now in the process of developing our new connection and are finding the process relatively simple and stress-free."

Destinology · Paul Marshall

"Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online."

Harveys · Perry Braun

"We have found working with click4assistance a delight. The product has all the functionality we need and it is great value for money. The support received from the team has been brilliant and fast and the team at Click4Assistance have been on hand to help us when we needed it."

London Borough of Waltham Forest · Tracy Cox

"I extensively reviewed the market when I looked at providing web chat for our UK website. They have helped me every step of the way and assisted in configuration and design of our chat. They are always available on the phone (or web chat) and I cannot fault their service."

Cruise & Maritime · Dean Medley

More testimonials >

99% of our customers are UK based, and so are we...

  • At the end of the phone when you need us
  • Years of experience with many British companies
  • Experts on implementation & UK best practices
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