UK Live Chat Software

T: 01268 524628

Live Chat Software Click4Assiatance
The UK's Premier Live Chat Provider
converse - monitor - engage

Are you being served? Add Live Chat Software

Are you being served? Add Live Chat Software

The obvious benefits of convenience and the ability to easily find the best price saw shoppers willing to compromise on customer service, but times are certainly changing. We now take for granted the ease with which we can locate and purchase our desired item, so our expectations about service levels have increased.

Having made their mark in the online world, large UK companies such as Screwfix and Kiddicare (owned by Morrisons) are moving towards a multi channel offering, introducing bricks and mortar stores in an attempt to reintroduce a level of personal service. When many high street stores are facing closure and becoming solely an online entity (Woolworths being a prime example) this may be a risky commercial decision.

So how can online businesses bridge the gap?

Customers are expecting high quality information and a speedy response, which can be achieved without resorting to automated FAQ’s. The internet by nature may be impersonal but communication doesn't have to be. Answering questions promptly and personally increases goodwill, a visible presence will positively influence a shoppers’ perception of the company.

Give customers that personal touch online…

  • Use customer service staff names in communications and ensure you address your customer by name
  • Publish your contact details clearly and offer multiple channels for communication
  • Use a landline number rather than a mobile, or go one step further and offer a free phone number
  • Email contact forms should clearly show your response times – then stick to them!
  • Add Live Chat Software to introduce a facility for instant communication
  • Ensure you are always available during normal working hours
  • Use a call back facility, allowing your potential customers to leave you a message when you are not available

Click4Assistance is committed to improving UK online business, for more information take a look at our other informational blogs.

Share on Facebook - Live Chat Software Share on Twitter - Live Chat Software Share on Pintrest - Live Chat Software Share on LinkedIn - Live Chat Software Share on GooglePlus - Live Chat Software

All content is copyrighted by Click4Assistance, however please feel free to share with an author’s credit. If you would like our industry experts to write an article for you, please contact us for more information.

Sign-up for the latest information, including statistics and research on the live chat industry.

Sign-up and Send me details Visit our main website

Readers Comments