You are losing customers right now if you are not using our live chat tool
While we don't intend to spread panic among our prospective customers but if you get decent number of targeted visitors and if you're not engaging them in real-time with our live chat tool, you're losing most of them. Various studies have revealed that more than 60% people leave websites without doing business even when they had intended to.
There might not be any fault with your website; we live in a highly distracted world. Just think of how you normally access a website. Scores of things are happening around you – everybody, everything is vying for your attention. In the midst of that, it is so easy to go from one link to another so you aren't even really hell-bent upon staying on a particular website. You just go to a website, can't find what you're looking for, or simply get a chat notification from a friend, or decide to check a Facebook update, and then you forget about the website you are visiting. Sometimes when you are looking for some information and you don't seem to be able to find the information on that particular website, you start looking at other places, completely losing track of the website from where you had wanted to purchase a particular thing.
On the other hand, if there is live chat software on the website there is someone to talk to you, to keep you focused, and help you decide. He or she can direct you to the information you're looking for, or simply provide it there and then.
The same is happening with the people visiting your website. They are leaving your website in hordes and you can stop most of them by engaging them using our live chat tool.