WHAT IS AN EXPERIENCE?

This flexible solution allows you to define your visitors’ ‘Experience’ when interacting with your organisation.
From the look and feel of the buttons and windows through to the data captured at various stages of the journey, multiple Experiences ensure each step of the visitor journey is appropriately presented based on where they are within the website.

PROACTIVE REACTIVE

Proactively engage with visitors based on rules you define, or manually push invitations while they browse your site.

Web Chat Software Overview
  INVITE   CHAT   SURVEYS  

CUSTOMISATION

Ensuring your brand is maintained within your buttons and windows doesn’t only look good, it also provides your visitors with confidence that they are contacting your team of experts.
Whether you use a reactive button or proactively invite your visitor to engage, choose from a selection of embedded or pop-up window templates suitable for desktop and mobile implementations. Tweak the design using our simple customisation tool or access the HTML and CSS to create your own designs. Use your colours and logo, include an operator photo or show promotional and marketing information, gather different information on various pages, and ask your own questions on your survey. When your software is fully customisable, you have complete freedom of design.
Customise Live Chat Software

DIRECTING ENQUIRIES

Route enquiries to the right person immediately, using automatic routing based on the page viewed or allow visitors to select who they wish to speak with directly from the pre chat form. When agents are not available, hide the button or present a call back option, the choice is yours.
Configure Live Chat Software

NOT JUST LIVE CHAT

Multiple communication channels in one complete solution, developed and supported in the UK. Use the links below to discover more tools and functionality available within the solution.