The academic year contains many important deadline dates and events, which impact on inbound enquires and the associated staff resources. Research shows that the questions are repetitive, heavily impacting on resources and consuming time when handled by traditional methods of telephone and email. Independent research continues to show that young adults between the age of 16 and 25 prefer to communicate via text-based means and expect to use the latest technology.
Live chat software enables your university to increase student engagement and improve efficiency at the same time. The intelligent chat distribution system ensures specific enquiries are directed to the correct department (admissions, accommodation, finance etc). Advisors’ can handle multiple enquiries simultaneously, with access to features including a library of predefined responses, URL auto redirection and file transfer; decreasing the time involved answering repetitive enquiries whilst responding promptly.
More than a quarter of UK universities already use Click4Assistance to provide online communication for their students. Meeting Rooms provide a group chat environment for virtual open days, Click2Call ensures international students can make contact easily and free of charge, while Live Chat provides a quick, private and preferred environment for any type of enquiry. Students are able to engage regardless of their location or schedules, ensuring they don’t miss out.