Information on Live Chat Software

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Why Click4Assistance?

Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.

The perfect live chat solution

UK BASED support when you need it

For more than 10 years we have been successfully providing Live Chat for websites for SME and corporate organisations; feedback from our customers has guided the development and expansion of the solution.

British Union Flag indicating that Click4Assistance Live Chat for websites is developed, hosted and supported in the UK

Product support and customer service set us apart from other providers. Our developers and support team are based right here in the UK, alongside dedicated account managers which means you can talk to us when you need to. We speak your language, work in your time zone and understand your needs.

FULLY CUSTOMISABLE - your website, your brand

A seamless fit with your website doesn’t only look good, it creates confidence that your visitors are talking to your experts, not a 3rd party provider. You will have spent a lot of time, effort and money ensuring your site gives out the right message, for this reason all of our chat buttons, chat windows and proactive invitations are 100% customisable. Check out our customer examples in the support area for ideas.

Image of website with fully customised chat window showing the flexiblity and versitily of live chat software

MOBILE COMPATIBILITY improves user experience

With 50% of website visitors using mobile devices it has never been more important for business to cater for touch screen functionality and variable screen sizes.

Tablet and smartphone mobile devices showing live chat support software chat window and call back form

Apple or Samsung, Windows or Android, regardless of device or operating system your live chat solution can present your brand and ensure the customer enjoys a seamless journey.

Improve your customer experience with fully customisable adaptive or responsive chat windows, ensuring your visitors can contact you easily from any location, whether on tablets or smart phones.

PACKED with features

All of our live chat features are designed with the user in mind. Being able to handle chats quickly and simply in the most efficient way remains our constant focus, we’re here to provide you with tools that make life easy, not complex!

Our software enables you to:

  • Proactively engage with visitors when they require help or advice
  • Respond to commonly asked questions using short-cut keys
  • Allow potential leads to leave messages even when your offline
  • Understand how visitors arrive on your site, and watch them in real time
  • Automatically navigate visitors to any page on your website

And much more...

Proven, Stable & SECURE

Click4Assistance has a wealth of experience working with clients in a wide variety of market sectors and industries, providing a stable, robust and proven live chat solution, regardless of your company’s size or requirements. We’ve worked with some of the UK’s biggest and most recognisable names, supplying live chat for websites including Harveys Furniture, Mercedes and the University of Liverpool to name just a few.

Shield icon indicating security of the UK hosted online chat software

Our systems are located within Telecity UK, a company which operates some of the largest and most secure data-centres in Europe. By managing all data right here in the UK ensures we adhere to FCA regulations. Data is transmitted using 256bit encryption and stored using the latest secure algorithms.

FLEXIBLE for a perfect fit

Not just an ‘out of the box’ solution, our developers will work with you to meet your requirements.

Squares icon indicationg flexibility of the Click4Assistance website live chat solution

From API’s to CRM integration, bespoke report development or additional features, Click4Assistance live chat for websites consistently delivers. Recent developments include a tailor made meeting room environment enabling multiple visitors to converse with mediators for the Brazilian Naval Commission in Europe.

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A big thank you to our happy customers for their kind words...

"I think the customer service is excellent. We have a very good account manager that has the ability to translate technical information into a language that's easy to understand. Everyone in the business has been very impressed with the Click4Assistance software."

UK Power Networks · Jenny Causer

"My dealings with Click4Assistance have made a refreshing change from our current chat solution provider and were a contributory factor in our decision to switch. We are now in the process of developing our new connection and are finding the process relatively simple and stress-free."

Destinology · Paul Marshall

"Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online."

Harveys · Perry Braun

"We have found working with click4assistance a delight. The product has all the functionality we need and it is great value for money. The support received from the team has been brilliant and fast and the team at Click4Assistance have been on hand to help us when we needed it."

London Borough of Waltham Forest · Tracy Cox

"I extensively reviewed the market when I looked at providing web chat for our UK website. They have helped me every step of the way and assisted in configuration and design of our chat. They are always available on the phone (or web chat) and I cannot fault their service."

Cruise & Maritime · Dean Medley

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