Share on facebook
Share on twitter
Share on pintrest
Share on linked-in
Share on google plus
Removals Company Go Panda Implements Live Chat
DATE
Live Chat Blog Published On
TAGS
Live Chat Blog Tags
AUTHOR
Live Chat Blog Author
VIEWS
Live Chat Blog Views

27 April 2017

Gemma Baker

136

Removals Company Go Panda Implements Live Chat

Click4Assistance would like to introduce our latest removal company client to implement live chat; Go Panda.


 

Recently speaking with Panda Waddup, I found out about the company and their live chat journey so far.

What does Go Panda do and how long has the company been running for?

Running a removals company in Cardiff is a great job. The work itself is very rewarding and every removal is different. Go Panda Removals Cardiff has been established for five years, but we have recently opened a new branch, Go Panda Removals Bath.  

What challenges does Go Panda face?

Removals is a very competitive market and there are a lot of removals companies in Cardiff and in Bath. At Go Panda, we combat this by offering the highest level of service possible whilst remaining competitively priced. Our staff is the removals companies best asset, without their tireless work our moves would not be so smooth and enjoyable.

How did you find out about live chat communication?

My first encounter was with live help was under the recommendation of a government business advice centre. They advised me to use it as a modern way of keeping in touch with my customers. We didn't act for a whole year after that and now we feel like we are playing catch up. Live help is such an important part of how we do business now.

What was your reasoning behind choosing live chat?

We felt that live chat would help us convert leads into business, this it certainly has done! But it has also helped in so many other ways, it helps us deliver instant quotes and also deliver support to our customers. One of our favourite features is the file transfer option; it allows our customers to send images to us instantly. 

Why did you choose Click4Assistance as your provider?

When choosing a live help provider we choose Click4 because of their outstanding customer service. The fact that all their operatives are UK-based was also a real plus.

What do you like about the Click4Assistance Solution?

The app itself has great functionality and you can really get in and tweak the bit your business needs, the fact you can also download it to your phone is also a massive positive for us. 

What are your future plans for live chat?

We have made a few templates using the customization option but are only just scratching the surface in terms of what the app can do.

Finally…

I appreciate the time Panda took to discuss the answers to my questions and he was kind enough to sum up his experience with Click4Assistance:

“Click4assistance has hugely changed our customer service offering whilst increasing our lead conversion rate, so it really is a no brainier.”

Go Panda uses chat on your website software

We are really pleased that the Go Panda business is benefitting from live chat and is getting on well with the Click4Assistance solution: we look forward to our continuing partnership!

And for anyone who doesn’t believe that moving house can be enjoyable, Panda would encourage you to read their reviews to discover that changing homes doesn’t have to be stressful!

If you want more information on about adding chat on your website, give our friendly team a call on 01268 524628 or email theteam@click4assistance.co.uk.

Author Photo
Author: Gemma Baker
Gemma is the Marketing Executive for UK live chat software provider, Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.