Live Chat Software & AI Chatbots: Blogs & Articles

9 Jan 2024

Elevating Your Average Order Value: The Dynamic Duo of Live Chat and Chatbots

Greetings! Are you on a quest to augment the average order value (AOV) for your business? Well, you're about to embark on a fascinating journey that reveals how live chat and chatbots are not just conversational UI tools but game-changers in this arena.

1 Nov 2023

A review of chatbots in statistics for 2023

The popularity of chatbots exploded in 2023. Discover statistics on their usage and benefits here and why conversational marketing is the future.

23 May 2023

What Are the 5 Levels of Conversational UI?

Conversational UI is critical to creating a stimulating chatbot experience. What are the 5 levels of conversational UI and how can it improve user experience?

8 Apr 2021

Are your clients using video chat yet?

We’re well into 2021 and we’re not quite post-pandemic yet... but it’s safe to say that remote working has left its stamp on the world. Over the last year, every industry has learned to work differently, allowing for remote working where possible and contactless conferences, seminars, meetings and appointments became almost a fashion statement. While some of us have remote working blues and cannot wait for some parts of live pre-pandemic to return, a few things may stay, and for the better. The dreaded video meetings that we grew absolutely sick of during the first lockdown may become a permanent part of daily life, but while too much of anything can make one’s stomach turn, video chat has many positive benefits that will change the way you think about them for your clients, and even yourself.

3 Mar 2021

The best social media management hacks: Part One

Social media is one of the most used forms of marketing and customer communication in the world. It connects us to our friends and family and keeps us updated with what’s going on in their lives, in the world around us and with the brands we love and follow. Users spend on average 3 hours per day on social media, so it’s a perfect choice to connect with customers on these platforms, but it can be a time consuming and complicated job. We at Click4Assistance have made a list of some tricks to get you going and keep you productive. Here’s part one, with part two coming next week!

16 Apr 2020

Transforming customer experience in local authorities

Customer experience is the epicentre for every single industry, including the public sector. When you think of customer service experience, you don’t consider those in local authorities, but they have to deal with more members of the public on a daily basis than most companies. As a local authority, your customer service communication workflow needs to be robust, and work well with your internal customer relationship manager, as many customer issues would be on-going and many of the touch-points would be follow-ups, not just new situations that can be resolved in a single interaction.

12 Mar 2020

How do chatbots really work?

Artificial intelligence is on the rise as technology develops, and one of the most popular uses is live chat software. There are massive productivity opportunities with chatbots, and they can instantly skyrocket your customer satisfaction while immediately putting your business on the ‘always online’ map, all with one simple solution.

19 Feb 2020

How to diagnose and cure your customer’s pain points

Every business can agree that customers sometimes think that businesses are psychic. Customers can sometimes have this unrealistic belief that businesses can magically divine their pain points and cure them, without ever speaking to them. Unfortunately, we do not live in the wizarding world, even if we wished all day and night for it to be so. So as a business, how do you go about diagnosing and then curing these pain points?

26 Dec 2019

Our Year in Review

2019 has been an incredible journey of growth, challenges and achievements, and we would love to share this with you. We’ve had new additions to the team, lots of updates and bugs squashed and have a few things to share with you coming next year!