Integrated omnichannel communications
Today’s audiences communicate through various channels for support, advice, and enquiries.
Click4Assistance integrates all these channels into a single, user-friendly solution for fast and efficient communication with your customers.
A unified dashboard empowers agents to respond quickly to messages, no matter the platform.
Key features include:
Automatic routing
Direct inbound enquiries to the correct department and staff member instantly.
Rich media sharing
Send images, videos, and documents during the conversation for enhanced support.
Quick responses
For commonly asked questions, use predefined answers for consistent and fast replies.
Efficient organisation
Categorise chats and add internal notes and references for evaluating engagement.
Trusted by 1000's of companies
Omnichannel Messaging supported by Click4Assistance
If you don’t see the one you’re looking for, ask us!
WhatsApp for Business
With over 2 billion active users worldwide (40 million in the UK / 76% of all adults), WhatsApp is essential for reaching customers. Easily integrate WhatsApp to communicate on their preferred platform.
Use your existing WhatsApp number or obtain a dedicated one through us.
Allow users to find your business on WhatsApp and see your name when they connect.
Send pre-approved message templates for timely notifications and updates outside the 24-hour message window.
Facebook Messenger
Enable customers to reach you through Facebook Messenger, web or app.
Agents and users can exchange files securely via quarantine servers.
Users can send images, gifs, stickers, and emojis or take live photos, creating a more engaging experience.
Use message templates for automatic updates, like order confirmations or event reminders.
SMS text message
Reach your audience via SMS, ensuring critical messages are received without requiring any specific app.
Promote a dedicated SMS number for direct communication.
Send SMS notifications for important updates, accessible on any mobile device.
Video Chat
Provide live video streaming for real-time, face-to-face conversations. Video Chat adds a personal touch to customer support.
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Click to call
Offer Click2Call, allowing visitors to request an instant, free call with your team, connecting over the regular phone network for convenience and ease.
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Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Meeting rooms
Host virtual meetings, webinars, and conferences with business chat rooms. Collaborate with multiple participants, share information efficiently, and conduct sessions.
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smartContact
Gather visitor details using customisable contact forms for callback requests, demo sign-ups, or event registrations – making customer follow-up easy and effective.
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