For two decades, Click4Assistance has been at the forefront of online instant messaging, establishing ourselves as the UK’s leading web chat provider. Designed, developed, and hosted in the UK, every successful live chat integration – from SMEs to large corporations – shows our commitment to improving online communication.
Trusted by 1000's of companies
Why choose Click4Assistance?
UK-developed software
Based in Essex and hosted in state-of-the-art data centres just outside London, our software is trusted by organisations nationwide. Constantly evolving through customer feedback and innovation, Click4Assistance delivers cutting-edge solutions tailored to your needs.
Dedicated UK-based support
Our team – from account managers to technical support – operates in the UK. This ensures you’ll always speak to a dedicated expert in your time zone who understands your organisational needs and can offer tailored solutions.
Security you can trust
Security, compliance and data integrity is our top priority. Hosted in UK-based data centres, our chat solutions are fully GDPR-compliant, with robust encryption in transit and at rest. We are also ISO27001:2022 accredited adhering to the latest EU cookie laws, giving you peace of mind.
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
Our story so far – a journey of innovation
2004
Humble beginnings
Recognising the growing importance of websites as more than just storefronts, our founder launched the first version of Click4Assistance Live Chat Software in 2004 to offer personal service and improve online communication. Forward-thinking businesses and organisations quickly embraced it, transforming their customer engagement.
Growing recognition
By 2010, organisations such as Honeywell, Citizens Advice Bureau, and major publishers had adopted our platform and reaped the benefits of web chat. Our infrastructure upgraded to Telecity (now Equinix), the UK’s leading data centre, ensuring greater reliability and security.
Expanding capabilities
Following the successful release of ‘The Toolbox’ – featuring tools like Meeting Rooms and Video Chat – our customer base grew rapidly. We also welcomed strategic partnerships with contact centres, Capita, and marketing agencies. Finally, we moved into larger premises which marked an exciting new era of growth.
More than just Web Chat
The launch of ‘Experiences’ revolutionised the delivery of live chat software. With full GDPR compliance and state-of-the-art infrastructure, we began to serve organisations like the NHS, police constabularies, and financial institutions.
AI the future
Coni the Chatbot was released in 2020. Due to its success, in 2024 we developed Arti to embrace ChatGPT and AI technology. . Our roadmap includes continued development and growth to enable Arti to perform fully automated tasks and learn in real-time from dynamically changing data.
Experts sharing knowledge
We’ve helped organisations across a variety of industries successfully implement live chat software to boost customer satisfaction and improve operations. Recognised for our experience, we’re often invited to speak at keynote events and regularly publish insights and thought leadership on the latest industry trends.
What sets us apart?
Friendly, UK-based support
Product support and customer service set us apart from other providers. Our developers and support team are based right here in the UK, alongside dedicated account managers which means you can talk to us when you need to. We speak your language, work in your time zone and understand your needs.
Meet some of the team…
Gary
Gary got hooked on tech and development pretty early, diving into building eCommerce solutions back in the ‘90s. Somewhere along the way, he realised the world just needed a simple chat button—and that’s how Click4Assistance was born!
Jill
With a solid background in finance and customer service, Jill joined Click4Assistance almost 15 years ago. These days, with all that experience under her belt, she’s the go-to expert for all the tricky, advanced implementations—basically, if there’s a challenge, Jill’s already got it covered!
Jenny
With a wealth of experience in finance, Jenny makes sure all the numbers add up—and then some! She’s also the driving force behind streamlining and improving business processes, ensuring everything runs smoothly and efficiently.
Tim
Our security and infrastructure expert continually ensures everything remains tight and secure. He works hand-in-hand with our ISO 27001 framework to make sure everyone, both internally and with our suppliers, adheres to the correct policies and procedures. Essentially, he makes sure we all play by the rules!
Obi
Our Siberian Husky… who, ironically, isn’t a fan of the cold!
Ashton
A coder with a serious passion for all things tech, he's played a key role in developing Coni, our ChatBot, and is leading the charge on enhancing Arti, our AI ChatGPT solution. If there’s a new tech trend, Ash is already on it!
Working in partnership
Visitors can initiate a chat using their Facebook login, while advisors can efficiently respond to enquiries received via WhatsApp and Facebook Messenger, all directly within the Click4Assistance platform.
Building our platforms on trusted and proven Microsoft technologies, provides a secure and flexible infrastructure on which to base our entire operations. We also provide Integration with Dynamics 365 and PowerBI.
By seamlessly integrating with the industry-leading CRM system, this solution empowers agents to efficiently access and manage detailed contact information, while providing a comprehensive view of the full communication history, including phone calls, emails, and chat interactions.
Leveraging the capabilities of the industry-leading OpenAI platform, we utilise advanced AI and ChatGPT technology to power our AI-driven chatbots, enabling enhanced automation, personalised customer interactions, and efficient problem-solving.
As a trusted partner, the business process management company encourages their public sector clients to use Click4Assistance when procuring live chat, chatbots and omni-channel solutions.
As a trusted provider to various public sector organisations, Click4Assistance offers its services through the G-Cloud frameworks, enabling faster and more cost-effective procurement processes.
Polaris is fully owned by the UK general insurance industry and is trusted by thousands of brokers, insurers, and MGAs. The platform seamlessly integrates with leading industry systems, including Acturis, OpenGI, SSP, and Applied, to deliver streamlined solutions across the sector.
Committed to apprenticeships
Since 2013, we’ve been committed to supporting apprenticeship schemes, helping young talent gain valuable experience while earning nationally recognised qualifications. Many apprentices have gone on to secure permanent roles with us, demonstrating our commitment to nurturing talent and providing equal opportunities in the workplace.
Equal opportunity employer
Click4Assistance is committed to creating a diverse environment and proudly supports equal opportunities in the workplace. We don’t give a hoot about race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, disability or age; if you are great at what you do, we want to work with you.
Our flexible, feature-rich solution is only part of our success. Our dedicated team sets us apart, providing exceptional support, hands-on account management, consultancy and expert advice to ensure you reach your goals.
Really good service
Well priced product and diversifies how people can contact us. Always works well with no issues. 5 stars.
Benjamin B.Forbes
Trusted by you
Great software and helpful friendly staff
Click4Assistance's friendly team have been really helpful from the initial demo through to implementation and beyond. The chat software is very user friendly and now our teams wouldn't be without it. A big thanks to Jill and Fraser who's knowledge and prompt support have made the whole process so easy.
Daryl
Industry-specific solutions
With 20 years of experience, we’ve delivered live chat solutions for various industries, including 25% of UK universities and numerous public services, charities, and insurance companies. Click below to explore examples tailored to your sector.
