PRIVACY POLICY

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to theteam@click4assistance.co.uk or by writing to 11 Lords Court, Cricketers Way, Basildon, Essex SS13 1SS. Alternatively, you can telephone 0845 123 5871.

We’re Click4Assistance, the UK’s premier provider of live chat and online communication. Click4Assistance is a limited company (no. 5322233). The registered address is 11 Lords Court, Cricketers Way, Basildon, Essex SS13 1SS.

We obtain information about you when you use our website, for example, when you contact us about products and services, create an account, request information or book a demo. We use the Click4Assistance live chat solution to provide a live chat contact channel, further information regarding this can be found here. We also use Google Analytics to monitor the activity on our website, further information regarding this can be found here.

The personal information we collect might include your name, address, email address, IP address, company name and information regarding what pages are accessed and when.

We may use your information to: Create a trial account;
To provide support while using the Click4Assistance solution
To carry out our obligations arising from any contracts entered into by you and us;
Dealing with entries into a competition;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: theteam@click4assistance.co.uk or telephone on 0845 123 5871.

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: theteam@click4assistance.co.uk , or write to us at: 11 Lords Court, Cricketers Way, Basildon, Essex SS13 1SS. Alternatively, you can telephone 0845 123 5871. You have the right to ask for a copy of the information Click4Assistance hold about you.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information transmitted during chat is 256bit TLS encrypted. When you are on a secure page, a lock icon will appear in the address bar of most web browsers.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access the software, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Like many other websites, the Click4Assistance website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

• Essential Cookies: Necessary for the website to function properly.
• Performance Cookies: Collect information about how visitors use our website.
• Targeting Cookies: Used to deliver relevant advertisements to you.
• Third-Party Cookies: We may also use third-party cookies to help us analyse web traffic or to personalize content and ads.

This helps us to improve our website and deliver a better, more personalized service.

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. Here’s how you can manage cookies on some common browsers:

• Google Chrome: Go to Settings > Privacy and Security > Site Settings > Additional content settings > On-device site data.
• Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
• Safari: Go to Preferences > Privacy > Cookies and website data.
• Microsoft Edge: Go to Settings > Cookies and site permissions > Manage and delete cookies and site data.

If you want to disable cookies, you need to change your website browser settings to reject cookies. Here’s how you can do this on some common browsers:

• Google Chrome: Go to Settings > Privacy and Security > Site Settings > Additional content settings > On-device site data, then select ‘Don’t allow sites to save data on your device (not recommended)’
• Mozilla Firefox: Go to Options > Privacy & Security > Enhanced Tracking Protection > Custom and tick cookies and use the drop down to select which types to block.
• Safari: Go to Preferences > Privacy > Cookies and website data, then select "Block all cookies."
• Microsoft Edge: Go to Settings > Cookies and site permissions > Cookies and site data > Manage and delete cookies and site data > ‘Allow sites to save and read cookie data (recommended)’ and deselect this.

Please note that turning cookies off may result in a loss of functionality when using our website.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Our services are designed for businesses and individuals over 18. We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

As part of the services offered to you through this website, the information which you provide to us will never be transferred outside the European Union (“EU”). If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

We keep this Policy under regular review. This Policy was last updated in November 2024.