Join our team at Click4Assistance

A great opportunity has arisen for an experienced .net developer to assist with enhancements and on-going management of a web-based application, together with new development of web-based tools used in a variety of industries.

Click4Assistance is a fast growing solution provider based in Basildon just off the A127, offering business class live chat software which includes real-time visitor monitoring, the ability to engage and proactively offer assistance, other features include video chat, Click2Call, Meeting Rooms, contact forms and 3rd party integration.

Successful candidates should have a proven track record in web-based applications, object orientated technologies including using Microsoft SQL, have experience with ASP/VB.Net including client-side scripts and languages (JavaScript / JQuery, HTML5 and CSS3).

Would suite a developer that thoroughly enjoys coding both inside and outside work, looking to design and build cutting edge solutions used by a variety of websites in various market sectors.

Do you believe in Father Christmas, excellent customer service and going the extra mile for your client?

Ok, you don’t have to believe in Father Christmas, but at Click4Assistance a firm belief in excellent customer service is essential. You will become the primary point of contact for your clients, answering incoming calls and emails to deliver the highest levels of customer satisfaction. You will ensure timely escalation of technical enquiries to the appropriate people and manage resolution. You will assist sales in building strong, trusted client relationships, and cultivate and generate new sales opportunities.

You will use Microsoft Dynamics to administer leads and accounts, and be working in a fun, dynamic, professional team.

Ideally you will have account management experience within the B2B market, having worked for a software provider or internet / SaaS based provider would be advantageous. It is essential that you are IT literate and confident with MS Office and CRM; you will have a positive attitude and resilient mindset, along with a track record of excellent communications & influencing skills.

Click4Assistance recognises the importance and actively supports the National Apprenticeship Scheme. Our apprentices have trained in finance and bookkeeping, marketing, technical support, and business admin; there are many more opportunities available.

Want real experience in a friendly, fun, professional environment where the possibilities for advancement are waiting for the right person? Yes, there will be general administrative duties, and of course you will need to be computer literate with knowledge of Microsoft Office such as Word and Excel, but for someone who is ambitious and willing to learn there is the opportunity of a real career in IT within a range of departments.

If you would like to train and work within a fast growing, cutting edge IT company, tell us about yourself. Don’t worry, we know your CV will be light of work experience, that’s why we would rather hear about what you would like to do and how you intend to get there!