With over 20 years of experience, Click4Assistance is a trusted leader in live chat solutions. Our comprehensive, multi-channel communication platform supports a variety of UK organisations – from SMEs to corporate enterprises and the public sector.
Flexible chat handling options
The Click4Assistance solution offers three flexible ways to communicate with your customers. These options can be tailored and combined to suit your business needs:
Your in-house team
Let your experienced advisors handle incoming chat enquiries whenever they are available.
Our managed service
Our skilled agents can step in to manage your chats, ensuring exceptional service that meets your specific requirements.
AI-powered chatbot
Automate customer interactions with our intelligent chatbot, smoothly transferring conversations to a live agent when needed.
Why choose a managed service?
Many organisations face challenges when introducing additional communication channels. At Click4Assistance, we specialise in live chat and have honed our skills over the years to deliver outstanding text-based customer service.
Benefits of our managed service
Speed and efficiency
Live chat users expect quick responses. Our agents are highly trained to deliver instant answers that exceed customer expectations.
Expertise you can trust
As experts in the advanced features of the Click4Assistance platform our team ensures your customers receive accurate and helpful responses.
Extended availability
Whether during business hours or after-hours, we act as an extension of your team, keeping your business contactable at all times.
Critical coverage
Never miss an important opportunity. Our managed service guarantees availability during peak or critical hours, day or night.
Tailored services to fit your needs
Every organisation is unique, and we understand that. That’s why our managed service is fully customisable to meet your specific requirements. We’re here to support your business in the way that works best for you.
Availability options
Decide when and how we assist your customers:
24/7/365 coverage
Experience the full range of features in real-time.
Custom hours
Select specific days and times for chat coverage.
Overflow support
Your team manages chats when available; we step in when you’re not.
Chat handling options
Choose the type of support that works best for you:
Virtual receptionist
We take messages and arrange callbacks.
Lead generators
Our team captures contact details and provides essential information.
Virtual team members
For more complex enquiries, we handle detailed questions about your business, products, and services.
Post-chat processes
Specify what happens after each chat:
Email
summaries
Receive immediate email reports with full chat details.
Appointment booking
Let us schedule meetings directly.
Diary management
Keep your calendar organised.
CRM
updates
We can input chat details into your systems.
Escalations
Escalate key chats via phone calls when necessary.
Let us handle the chats so you can focus on growth
Our managed service ensures uninterrupted customer communication, allowing you to focus on running your business. Whether you need full coverage, after-hours support, or overflow assistance, at Click4Assistance we’ve got you covered.
Get in touch today
Learn more about how our managed service can transform your customer engagement.
