Security & Compliance
Robust end to end solutions
We align our controls and procedures with the ISO27001:2022 framework, which promotes continuous improvement, a concept we fully embrace as a business.
To ensure complete data protection, we have developed and continuously review robust processes and controls. Our end-to-end control environment includes software controls and monitoring, physical security, and detailed procedures our staff always follow.
These factors ensure that data protection is at the forefront of everything we do and that we have appropriate governance to ensure full compliance with all applicable regulations, including GDPR.
UK data storage
We guarantee our customer data will only reside in the UK, even in a disaster recovery situation.
We’ve helped organisations across a variety of industries successfully implement live chat software to boost customer satisfaction and improve operations. Recognised for our experience, we’re often invited to speak at keynote events and regularly publish insights and thought leadership on the latest industry trends.
Infrastructure
Our platform runs on dedicated servers hosted in London, UK, conforming to ISO 27001, 27017, and 9001 standards. The data centres are monitored 24/7 by a permanently manned security presence, and access is restricted by biometric security and controlled physical barriers.
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Security by design
Our security policies are constantly monitored, reviewed, and updated, and we regularly train staff to fully understand their responsibilities. All our staff have undergone rigorous background screening as part of their onboarding.
We have strictly controlled physical and remote access to our environments, which are protected by frequently tested Business Continuity and Disaster Recovery plans.
GDPR
All data is processed and stored within the UK using the latest security protocols. We address individuals’ rights, data protection by design and default, consent and all other GDPR concepts and principles.
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Security resources
Resources include accreditation, certification, policies and other security related documentations.
Find out moreTrusted by 1000's of companies
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
20 years working with British companies
With over 20 years of experience working with British companies, including fintech, local and central government, the NHS, and the police, we understand the importance of compliance, UK regulations, and data security.
UK Government G-Cloud
The UK Government G-Cloud is an initiative to ease the procurement of commodity information technology services that use cloud computing by public sector bodies in the United Kingdom.
NHS Toolkit
The Data Security and Protection Toolkit allows organisations to measure their performance against the National Data Guardian’s 10 data security standards, providing assurance that suppliers are practising good data security, and that personal information is handled correctly.
CyberGRX
The CyberGRX assessment methodology identifies inherent and residual risks. It uses near real-time threat analysis and independent evidence validation to give customers a holistic view of their third-party cyber risk posture.
Industry-specific solutions
With 20 years of experience, we’ve delivered live chat solutions for various industries, including 25% of UK universities and numerous public services, charities, and insurance companies. Click below to explore examples tailored to your sector.
