Engage with customers with our Video chat for businesses
Boost customer engagement with Business Video Chat capabilities embedded directly within your website. This powerful tool offers one- or two-way video and voice communication between your team and website visitors, enabling real-time, face-to-face interactions.
And guess what? No extra downloads or installations are required. The Business Video Chat software works effortlessly on PC, tablet, or mobile. All you need is a standard microphone, speakers, and webcam.
Your audience can initiate a video chat direct from your website, social media, emails, or documents with just a click. Reach them wherever they are.
Get inspired! See how various industries use video conferencing platforms for success
Start to use Business Video Chat and you’ll open new avenues for meaningful interactions across various sectors. Get some ideas about what’s possible, by seeing how Click4Assistance customers are using this technology.
Virtual open days
Engage audiences who cannot visit in person, providing a personalised experience remotely.
Product demonstrations
Allow team members to showcase products live or enable customers to share items or requirements for a better understanding.
Webinars
Host live webinars with integrated Q&A, allowing advisors to relay audience questions directly to presenters.
Trusted by 1000's of companies
Your brand, your design: flexible & customisable video chat windows
Our Business Video Chat software offers fully customisable, branded chat windows. Tailor the experience to match your corporate look and feel, including logo and colour scheme. Customise pre-chat forms to collect essential participant information.
Text based, or video chat for business
Whether text based or voice and video, manage all your communication channels in one omni-channel platform, allowing agents to efficiently handle all inbound enquires regardless of medium.
Key features
Before the meeting
Customisable pre-chat forms for visitor information collection.
Optional consent agreement for video recording.
Display of GDPR and privacy policy details.
During the meeting
Easily transfer and receive documents.
Mute the microphone, capture screenshots, and adjust video zoom.
Easily hide or show video feed as needed.
After the meeting
Display a survey for visitor feedback.
Record and download video sessions in MP4 for compliance and review.
Collect email address for promotional offers.
with us
Top tips and FAQs
Do agents or visitors need to install anything?
No, Business Video Chat works with common browsers like Edge, Chrome, and Safari – no downloads needed.
How is this different from Teams or Zoom?
Unlike standard video platforms, Click4Assistance is designed for seamless website integration with complete brand and design customisation.
What equipment is needed?
Agents can use any standard PC (Windows or Apple) with a webcam, microphone, and speakers. Visitors can join from any device – PCs, tablets, or smartphones.
What is the required bandwidth?
Business Video Chat operates with a bandwidth of 300 Kbps per direction for video and audio, based on 30 fps video and 44.1 kHz audio sampling rate.
What’s the video resolution?
The default resolution is 320 x 240 pixels, with adjustable display sizes to suit your needs.
How do I get started?
Existing Click4Assistance customers can easily add Business Video Chat to their accounts, while new users can begin with a trial account to explore the benefits.
