Designed for businesses and organisations of all sizes, our whitepapers provide practical advice, actionable strategies, and a deep dive into the latest digital communication landscape trends.
From boosting customer engagement to implementing GDPR-compliant solutions, our collection covers many topics to help you stay ahead. Whether you’re looking to optimise your operations, improve service delivery through live chat, or explore the potential of AI, these resources are here to guide your journey.
Browse our library today and discover the tools and techniques to improve your online communication strategy.
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Video Chat Specification
Read further information regarding technical requirements when implementing video chat.
Advanced Customisation for Experiences
Download this guide for full instructions regarding all customisation, configuration and branding of the software.
API Document
This guide provides technical details and information regarding API’s provided by Click4Assistance.
Education
Download statistics and information accumulated from our clients in the education industry and find out why Click4Assistance is their preferred supplier.
Chat Statistics
Valuable statistical data regarding chat uptake levels and associated information, compiled by analysis of customer data.
Greeting Customers via live chat software
First impressions count! Our whitepaper includes techniques to use when greeting customers via live chat software.
Sales Enquiries
Using live chat software to handle sales enquiries in B2B or B2C environments? Download our whitepaper for helpful advice.
Support Enquiries
Top tips from experienced operators about dealing with support enquiries. Download this whitepaper for further information.
Support
A guide explaining the levels of support included within the licence agreement.
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