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How your business can survive the cost of living crisis

Is the cost of living crisis putting your small business under added financial pressure? Learn how to keep your venture on the road to success with these top tips.

Money Saving Ideas For Business

Conditions are challenging for UK businesses in the second half of 2022. However, there is substantial government support and relief available for firms that know where to look.

Conditions for businesses in the UK market are challenging. Citi is predicting that inflation will top 18 percent by March 2023, and Trading Economics Global believes that natural gas prices will trade at more than £727 per therm (up from just £25 per therm in 2019), pushing up energy costs dramatically.

Partner for reseller opportunities

Click4Assistance offers excellent opportunities and the best live chat solution for additional revenue streams through partner programs.

Dealing with angry customers

Everyone in customer service has to deal with angry customers from time to time, especially around peak seasons or when sales are live. Customers can get rude and sometimes a little too personal, but as a customer service agent, how do you deal with someone who is unhappy and can potentially tarnish the business brand by leaving a bad review online? Every situation is different and no two cases are the same, but there are a few tricks in the book that can assist with managing an unhappy customer.

Channel the Easter Bunny’s Productivity

Easter is just around the corner, and many organisations will be offering their spring deals. With two sides of every story, businesses need to ensure they make things simpler for both the consumer and their staff.

Giving Students Extra Support Online with Live Chat Software

Universities across the UK have been implementing live chat software into their admission teams, to provide online support to attract potential students to make contact. However, there are alternative ways the solution can be integrated to ensure their existing students (their paying customers) are also being fully supported.

Inverclyde Council Digitalises Resident Advice Services

Inverclyde Council is the latest council to implement the UK’s best live chat into their website. They have added the instant communication channel to their Advice Services pages within the Health and Social Care subdivision.

Why Your Organisation Needs Live Chat on Website

Introducing any new system can be costly for a business as it can involve specialist engineers to set them up, e.g. BT adding in lines for a new telephone system. Live chat is one of the most cost-effective communications channels to implement and returns great benefits to your organisation.

Click4Assistance: New and Improved Infrastructure

“Your data security is always our top priority. It is an important factor for every client, our continued investment in the latest technology methods and world class data centres show our commitment to this valid concern.” Managing Director, Click4Assistance