Chat for Website Helps Universities with Pre-Clearing
Universities start their clearing on the 30th June, and it’s a very busy time as staff answer numerous enquiries via telephone or email.
Clearing can have a strain on resources, as additional staff are needed to assist with enquiries from panic stricken students worrying that they don’t have a University or course to go to, which can be stressful. Many Universities have tried and tested different ways to relieve the stress of clearing. A proven way to help includes the implementation of chat for website!
So How Can Chat for Website Give Clearing a Hand?
Chat for website has a variety of benefits including instant replies. Visitors can simply click on the chat button which immediately presents a chat with an operator, who can answer any queries the visitor may have. A live chat tool offers an auto navigation system which allows operators to redirect students to the relevant page of the website, for example: the accommodation, course selection, or tour pages etc. Advanced routing enables operators to redirect students to certain departments where trained representatives are able to answer queries.
International Students Using Live Chat
Chat for website comes as a benefit to those new students, communicating in chat is completely text based meaning students who aren’t as comfortable talking on the phone can relax and feel free to ask as many questions as they want in chat! Which is a bonus for operators also, as it frees up their phone lines. International students may not want to make expensive telephone calls and feel more at ease as they’re able to speak in their native tongue. Google Translate is easily accessible to operators, who don’t have to worry about mishearing accents!
University of Bradford – Chat for Website Helping with the Clearing Stage
Bradford University have been using Click4Assistance chat for website to assist with clearing for three years, helping to place students. They said to us:
“The University of Bradford decided to implement a Live Chat solution for the Clearing period 2014. Following a search of the market and vendor presentations Click4Assistance were chosen based on their easy to implement, cost effective and easy to use solution. The Web Team worked closely with Click4Assistance and implemented the tool in a matter of days with University 'Agents' up and running in no time at all. The support from the team, and Jill in particular, was great - always on hand to answer any query (however minor or seemingly daft!) and the technical support was also appropriate to the needs of the Web Team.
The tool was used really successfully over the Clearing period with 10 additional agents added for that period, and we now have it running as 'business as usual' for our Course Enquiries team.”
With clearing starting in a few weeks, Click4Assistance software can be implemented quickly and the dedicated account managers and education coordinator will be with you every step of the way, ensuring your clearing period runs smoothly. For more information, contact 0845 123 5871 or drop us an email at theteam@click4assistance.co.uk. Alternatively, start a chat with us today!
