Dear University, are you drowning with calls?
Universities have extended busy periods and periods of less active communication, but even on their quiet days, the phones do not stop ringing. Unlike their business counterparts, a large percentage of their communication is with young adults who are in college or just completed, and are pursuing the advancement of their education, forcing universities to use the communication platforms that most young adults use, rather than just emails, post and phone calls.
How does a University communicate with their young audience? Many younger adults, now dubbed Generation Z, are using smartphone technology as an exclusive portal to their world. WhatsApp, Facebook Messenger, social media and live chat box for website are among the more popular options for this generation of students.
Provide a communication alternative
Born into the world of smartphone technology and social media, this generation of students tends to be less likely to call if they have an alternative mode of communication that is text based and available 24/7. This is how your university can create a competitive edge while being productive and cost effective.
Live chat box for website is one of the most effective ways of communicating today. It allows for your student services team to chat with multiple people at a time, as opposed to telephone calls which require your team to speak to only one person at a time. This instantly makes your team more productive and cost effective since they can speak with more people in a single day than before. By providing an alternative form of communication for your students, your call volume will automatically reduce, and your team will spend less time on one-on-one phone calls.
Automate for super productivity
But what if you wanted to supercharge your student services agents’ productivity? What if you wanted to downsize the task of communication by 20% to have your team more focused on complex issues, rather than answering basic questions? This is where Click4Assistance’s AI team can help your university. Artie, Click4Assistance’s AI chat bot, can speak with every website visitor, no matter what time it is, instantly putting your university’s website online 24/7. He can answer basic questions, help with website navigation, class schedules and even provide basic advice. Coni, Click4Assistance’s programmable conversational interface can help students with their subject matter options by asking a series of questions. She can collect vital information from your website visitors and pass it onto your student services team, saving them time.
Both Artie and Coni are designed to automate your university’s basic communication in order to save your human team that time. No more questions about locations, or where to find something on the website, and no more basic greeting chats - your team will only be sent the chats that require human intervention.
By using Click4Assistance your team instantly becomes more efficient. Your telephone call volume will reduce, your live chat box for website will be active 24/7, and your AI team can manage the front line of communication, leaving your human team to manage the important requests.
Everything in one place
With everything in one place, accessible from the Click4Assistance dashboard, your team will not lose any time searching for messages or chats. The dashboard is fully customisable and remote working ready so it’s accessible from any laptop or computer using a Chrome browser. The 256-bit encryption ensures your live conversations are as safe as a payment page, and the entire Click4Assistance operation is based in the UK so your university is GDPR compliant and doesn’t have any transatlantic data transfers to worry about.
Click4Assistance, best live chat box for website
Click4Assistance has been supporting universities for the last 15 years with their customer service software solutions, so you can trust that the solution is robust and reliable. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your universities’ productivity for 2020, give us a call on 08451235871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.
