How Technology Has Shaped Online Communications in the UK
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Article
VIEWS
Number of views this blog has had

01 December 2021

Click4Assistance

2250

How Technology Has Shaped Online Communications in the UK

Learn how live chat solutions like Click4Assistance have transformed the way people communicate in the UK.

When consumers need help with a product or service, or they simply want to learn more about how it works and whether it’s right for them, they’ll typically contact the company via telephone or email.

Nowadays, more brands are adding live chat services to their websites so customers can get instant help with things they want to buy or have already purchased. However, that’s not the only tech innovation that has transformed the way people communicate in Britain.

The following are some examples that have gained popularity across the UK, especially during the last year or so because of the COVID-19 pandemic:

Video Calls

According to a report from OFCOM, Internet use in the UK has surged. Twice as many people as before have made and received video calls during each lockdown. As you can imagine, video calls bridge the gap between phone calls and meeting people in person.

Many people are now familiar with the concept of video calling and how it’s possible to make free and inexpensive video calls with software like Zoom or Skype. What’s more, video calling is easily done using nothing more than an app on a smartphone.

Video Conferencing

Something else that happened because of COVID-19 is how many people ended up working from home. Such a change was challenging at first, but now many businesses are set to keep working from home a permanent change.

One challenge that many people faced was the need to have face-to-face meetings with teams. Video conferencing solutions like Google Meet and Microsoft Teams have helped firms overcome such challenges.

Today’s video conferencing industry has unsurprisingly boomed in the past 12 months as companies and other organisations adjusts to a “new normal” in the workplace.

Add a live chat box for website today with a free trial.

Instant Messaging

It’s no secret that instant messaging has been around for a very long time, with many Internet veterans having used software like MSN Messenger during the late 1990s. Today, instant messaging has become prevalent with the rise of smartphone ownership.

Most people in the UK use instant messaging apps like WhatsApp and Facebook Messenger to communicate with loved ones and friends. But, instant messaging has also found a place in the world of commerce thanks to a simple chat box for website.

For example, more companies use website live chat solutions like Click4Assistance to deal with support queries and pre-sales questions.

VR (Virtual Reality)

Last but not least, VR or Virtual Reality might be one of the latest tech innovations in Britain, but it’s showing promise of how it can become prevalent in online communications.

Some people assume that VR is only valid for immersive entertainment experiences. However, it’s a promising new way for teams of people to hold virtual meetings together while working remotely.

Meta (Facebook) recently announced a new service called Horizon Workrooms for their Oculus VR headsets, where teams of people can meet together, interact, write and draw the same as they would in “real life” meetings.

Final Thoughts

Online communications have undoubtedly changed a lot during the COVID-19 pandemic and have resulted in some changes that are now permanent fixtures.


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the author

BLOG ARTICLE AUTHOR: CLICK4ASSISTANCE

Click4Assistance is the UK's premier web chat provider, providing online instant messaging software for more than 10 years.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the author

BLOG ARTICLE AUTHOR: CLICK4ASSISTANCE

Click4Assistance is the UK's premier web chat provider, providing online instant messaging software for more than 10 years.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

Thanks!

Your details have been received, we will contact you shortly to confirm the demonstration.