How to improve your customer service for online shoppers

Online shopping has completely taken the world by storm and consistently increasing after the pandemic earlier this year. However, this means that many businesses have to button up their online presence and ensure that their websites are running smoothly.

Customer service, especially online, is a big deal. Imagine if you walked into a shop to buy something but the shop was empty and the entire process was completely self-serving, with no one around to help you if you needed it. How would you feel as a customer? Would you feel important, cared for? Would you shop there again, when their competitors are warm and friendly and are just a click away? Online shopping experiences are no different from in-person ones.

There are always customers who will need some assistance and need questions answered. Who will answer these questions on your website? Is anyone greeting customers as they enter? Or is your online presence a ghost town, while your competitors are not?

Artie, Click4Assistance’s AI chatbot for live chat software, can help improve your business’ website experience. He’s always online and always available 24/7, so he can greet website visitors as they arrive, and assist them as they ask. He can answer basic questions, help with website navigation and even sell! And since he doesn’t get ill, or take any holiday, and can speak with an unlimited number of website visitors simultaneously, he is the most efficient and effective customer service team member you will ever have.

Beyond greeting, your customers may need some assistance figuring out what they need. Coni, Click4Assistance’s programmable conversational interface can help with that. She can ask visitors a series of questions and narrow down their options based on their input. This will positively improve the overall visitor experience and make your customer service agents much more productive. Both Artie and Coni can hand off to a real agent if human interaction is required.

Live chat software is much more productive for both the customer and your customer service agents. Your agents can chat with multiple customers at a time with live chat software, unlike telephone calls, and your customers can also speak with an agent much faster since they will not have to wait in an indefinite telephone queue.

If they do need to speak on the phone with your customer service agents, Click4Assistance’s live chat software suite includes Click2Call which instantly connects an audio call with a customer service agent, and video chat which both work with no additional cost to your customer.

Click4Assistance is a comprehensive, robust platform for your customer service that can skyrocket your team’s productivity and massively improve your customer service for your online shoppers.

How Click4Assistance’s live chat software can help your business

For over 15 years, Click4Assistance has been helping businesses with their customer service software solutions and making their customer service departments more efficient, productive and cost effective. As the most secure live chat software available in the UK market, your business will not have to worry about transatlantic data transfers or GDPR since Click4Assistance’s entire operations is based in the UK.

Built remote working ready with 256-bit encryption for data in transit, your customer service agents can access everything they need from the Click4Assistance dashboard, from any computer or laptop with a Chrome browser. Live chat, video chat, social media direct messages, Click2Call and even your own CRM integrated; all in one place and as safe as a payment page.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.