Integrate AI Chatbot with C4A

Chatbots are becoming increasingly powerful. That’s because firms are moving away from old-fashioned “expert systems” and towards natural language processing, an advanced data-driven technology.

Under the old paradigm, developers would code chatbots with the precise responses they should give to every input. They had to manually type in every question a user might ask on a given topic and map it to a pre-programmed answer.

As you might expect, this approach was clunky and didn’t work very well. Users asked questions in so many different ways that no amount of programming could fix the problem.

Natural language processing changed this by eliminating the need to program every input and output. Machines could get the gist of a question and then provide an answer based on their best guess, given the available data, similar to humans.

That’s how Click4Assistance’s IBM Watson-powered chatbot works. It can take heterogeneous queries from users and provide accurate answers. The precise form of the question doesn’t matter as much, making customer service interactions more natural. If the chatbot doesn’t have the answer it needs, it’ll transfer the user to a human agent.

IBM is a longstanding pioneer in the AI space and has achieved several significant milestones for the industry, including creating software that beat world chess champion Garry Kasparov in 1997. That’s why Click4Assistance integrates its technology with our chatbots. It’s fantastically advanced.

The Benefits Of Developing and Integrating an IBM Watson-Powered AI Chatbot

The benefits of developing and integrating an AI-powered chatbot into your website are considerable. We list them below.

Reduce Costs

Adding an AI chatbot to your website helps you reduce costs, primarily by reducing your human labour requirements.

For example, Click4Assistance’s AI chatbot can act as a gatekeeper, answering simple questions and filtering more complex queries through to human agents. This way, your agents can avoid answering the same basic questions repeatedly and deal with more complex issues. As such, C4A chatbots act like interactive FAQ pages, telling users what they need to know.

Chatbots can also automate many tasks done by humans. They can respond to standard questions on behalf of human agents, negating the need to type answers from scratch. They can also gather customer information before escalating to an agent, saving even more time. When the user interacts with the human rep, the latter already has all the information it needs to begin the conversation.

This ability is critical. Customer service is costly, even if you outsource it. Companies in Western Europe pay between £15 and £35 per hour per agent, meaning ten agents could easily cost more than £3,000 per day. Replacing just one or two with chatbots could result in significant savings over a year.

Improved Customer Service

The second benefit of C4A’s integrated AI chatbot is improved customer service. It’s far easier to do a good job when you have the right tools.

Our AI chatbots, for instance, are available twenty-four-seven. Customers can interact with them and get the answers they want, regardless of their time zone or whether it's the weekend.

There’s also no need to queue. Our AI can hold thousands of conversations with customers simultaneously. Powerful computers crunch the numbers and deliver suitable responses to most enquiries. Consequently, customers feel calm, relaxed, and happier, knowing they can get a quick response to their issue.

Another benefit is the speed of response. Human agents take time to type fresh answers, increasing labour costs. Machines, on the other hand, can write, format, and post them in an instant, reducing delays. Customers feel less frustrated and more content with your approach to customer service. C4A uses UK data storage and a UK-based data centre to improve response times further.

Lastly, if agents are unavailable, users can request C4A chatbots to schedule a callback. The software records the customer’s information and then forwards it to a rep who can then process their ticket when they become available.

Other Benefits Of Click4Assistance AI Chatbots

With more than fifteen years of experience in the industry, the C4A chatbot offers a host of additional benefits designed around organisational needs.

For example, our chatbots are compatible with desktop and mobile devices. Therefore, your customers can access services regardless of whether they are on a computer, laptop, tablet, or smartphone.

You can also set up the C4A chatbot to engage customers on your website automatically. The bot will create a pop-up, asking them if they require assistance or reminding them that they can get in touch with you at any time.

C4A also offers Facebook integration. This facility lets you include our chatbot solution on the social media platform, benefiting from all its functionality while meeting your audience in their preferred digital location.

The chatbot window is fully customisable to your brand. You can change the colours, theme, and other elements to keep the experience consistent with your web and social media pages making it the best chat software for website owners globally.

Lastly, you can train your chatbot over time to help it provide better answers. For example, C4A can consult with you to understand your needs and the level of involvement you require from us. We can provide you with an initial set-up process, incorporating your existing chat data with other relevant resources, including your website, videos, marketing documents and FAQ pages. We can then teach you how to train and configure your bot, helping it gain new capabilities over time and reduce the number of incoming calls to human reps. Ongoing analysis shows you where the software is succeeding and where it requires improvement to optimise it further.

Conclusion

C4A’s AI-powered chatbot is a powerful tool redefining the customer service space. Integrating it with your existing setup could reduce costs while improving the quality of service you can offer. Customers leave your website feeling happy you processed their requests, queries and questions quickly.