Is your local authority able to work from home securely?
Before 2020, working from home was a privilege only granted to certain work colleagues and levels, and everyone else had to face the sometimes gruelling commute to the office, when working remotely was a possibility, but not yet a widespread reality. Remote working or working from home used to be viewed as a trendy practice that only cash strapped startups did, but when the pandemic hit, many organisations of all types from all industries turned to remote working as a means of keeping operations online while the government instituted a national lockdown.
Is the live chat on your website secure?
There are many positive outcomes to working from home, including a higher level of productivity in some cases, as well as the environmental impact of less travelling to and from offices. While it may be tempting to use any free or ‘freemium’ software available to get the job done while you’re working remotely, this practice does jeopardise your organisation’s data security, as many of these free or cheap software models do not employ rigorous security protocols or encryption. It’s also very easy for your employees to use whatever they can, especially for customer service and marketing, if they do not have a secure option that has already been tested and approved by your internal team.
This is why it is very important for every department of your business to have the right tools for the job. It is easy to play the budget card, but every organisation needs to understand the importance of secure software and cyber security, as you will only know you have a problem after you have a data leak. With Click4Assistance, you will not have to worry about that, since all your data is 256-bit encrypted in transit, so the conversations you have with your customers are all private and secure whether you’re in the office, or working from home. When your team is remote, you need to ensure the software options you choose have the right level of support for your local authority’s needs. This means getting support in your time zone, in your language, with an option of a physical visit should it be required.
Click4Assistance was built with remote working in mind, so your customer service team can remotely access their dashboard from any PC or laptop with a Chrome browser. The Click4Assistance dashboard is completely customisable on an individual level, allowing your customer service team members to add in all the features they use regularly, and remove the rest, reducing distraction and increasing focus and productivity. Your customer service team will experience another boost in productivity as the dashboard has access to everything Click4Assistance has to offer in one place: live chat, video chat, social media messages, AI chatbot, meeting rooms and even your integrated CRM. This decreases the time lost to switching between apps and getting distracted, and having everything together just makes sense.
Chat on your website, your way
Live chat on your website is not always a simple solution, as no two are the same, and every single one has a different benefit built in. For Click4Assistance, being UK based, fully GDPR compliant, and a secure, comprehensive and reliable solution is an attractive outlook. But there are a couple extra bells and whistles that Click4Assistance has in addition to its aggressive security panel.
Alongside live chat, artificial intelligence can power the increased productivity with your customer service team members, giving repetitive tasks to Artie, the Click4Assistance AI chatbot. He can work without human intervention, engaging all the website visitors and transferring them to the right department so that your team does not have to, making them infinitely more productive. And because he is always online, he give the opportunity for your local authority to stay active online even when your office is closed, engaging the customers who may visit during out of office hours. Alternatively, we introduce Coni, the latest release from Click4Assistance: a conversational interface that assists with data collection or form completion in a friendly, easy to understand way.
There is always a friendly smile on the other side
For many customers, seeing a real person on the other side makes a massive difference. Click4Assistance offers free video chats your customers, at just the click of a button, and for many local authorities, this has helped enormously during the pandemic lockdown. Video chat gives your customers the option of a remote meeting, helping those who may not be able to come into your office for various reasons. This feature supports lower income customers, as well as those who face challenges with mobility.
Click4Assistance has over 15 years of experience with local authorities, like yours, and their customers. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your local authority’s productivity for 2020, give us a call on 08451235871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.
