Partner with the Best Live Chat Facility Provider in the UK

Why choose Click4Assistance

When it comes to live chat solutions, Click4Assistance stands out as the premier choice for UK businesses. Our extensive experience, local expertise, and unwavering commitment to quality make us the preferred provider for companies across various sectors. Here's why you should choose Click4Assistance:

• UK-based operations for local support and compliance - Our account managers, support, and development teams are based in the UK, ensuring that you receive personalised and timely assistance. We understand the unique needs of UK businesses and operate in compliance with all local regulations, including GDPR.
• Over 15 Years of industry experience - With more than a decade and a half in the industry, Click4Assistance has honed its expertise in providing robust and innovative live chat solutions. Our longevity is a testament to our ability to adapt and evolve with the ever-changing digital landscape.
• Trusted by a wide range of industries - From retail and finance to education and healthcare, our solutions are trusted by a diverse array of industries. We have a proven track record of helping businesses enhance customer engagement and drive sales through our versatile communication tools.
• 5-Star ratings on Trustpilot - Our commitment to excellence is reflected in the glowing reviews from our satisfied clients. Consistently achieving 5-star ratings on Trustpilot, we take pride in delivering top-notch customer service and support.

Customer testimonial:

"Click4Assistance has been a game-changer for our customer service. The level of support and the quality of their live chat solutions are unparalleled. Our customers appreciate the instant connection, and we've seen a significant improvement in our engagement rates. Highly recommended!" - Nalani Watts, Owner, ROBBIES

Choosing Click4Assistance means choosing a partner dedicated to your success. Our comprehensive suite of communication tools, coupled with our local expertise and industry-leading support, ensures that your business is always at the forefront of customer engagement.

Join the many UK businesses that trust Click4Assistance to enhance their online interactions and drive growth. Visit our website or contact us today to learn more about how we can help your business thrive.

Our comprehensive features

Discover the powerful tools that make Click4Assistance the leading choice for enhancing customer engagement on your website. Our suite of communication solutions is designed to cater to all your needs, ensuring seamless interaction with your visitors. Each feature is crafted to boost your efficiency, improve customer satisfaction, and drive sales.

Live Chat facility

Instantly connect with your visitors:

• Real-time assistance - Engage with your website visitors instantly to answer questions, provide support, and guide them through their journey.
• Proactive invitations - Automatically invite visitors to chat based on their behaviour, ensuring timely support, and reducing bounce rates.
• Customisable chat windows - Tailor the look and feel of the chat interface to match your brand’s identity.

Video Chat

Build trust with face-to-face interaction:

• Enhanced customer experience - Introduce video and voice chat to create a more personal and engaging experience.
• Secure communication - Conduct video chats with confidence, knowing all communications are encrypted and secure.
• Increase conversions - Use face-to-face interactions to build trust and close sales more effectively.

Smart Contact

Easily gather visitor details:

• Customisable forms - Create and deploy contact forms that capture visitor information efficiently, tailored to your specific needs.
• Data collection - Automatically collect and store visitor details for follow-up and lead nurturing.
• Call-to-Action integration - Encourage visitors to request call-backs, demos, or sign-ups seamlessly.

Click2Call

Free phone call requests:

• Instant connection - Allow visitors to request a free phone call, instantly connecting them to your team via the normal phone network.
• Convenient for customers - Provide a quick and easy way for customers to reach you without leaving your website.
• Improve response rates - Enhance customer satisfaction by offering immediate assistance through a phone call.

Promotions

Automatically present latest deals:

• Dynamic Pop-ups - Showcase your latest products, special deals, or important news through automated pop-ups.
• Targeted messaging - Deliver personalised promotions based on visitor behaviour and preferences.
• Redirect browsers - Automatically guide visitors to the relevant pages, increasing engagement and conversions.

Meeting Rooms

Host virtual events and webinars:

• Collaborative spaces - Create virtual meeting rooms for webinars, product launches, and collaborative sessions.
• Multi-Participant support - Host events with multiple participants, ensuring smooth and productive interactions.
• Interactive features - Utilise tools such as screen sharing, file sharing, and real-time chat to enhance your virtual meetings.

Robust security and compliance

At Click4Assistance, we understand that security and compliance are paramount when choosing a live chat facility. Our commitment to protecting your data and ensuring compliance with the latest regulations sets us apart as a trusted provider. Here’s how we safeguard your information and maintain the highest standards of security:

• GDPR Compliant - We ensure that all our practices align with the General Data Protection Regulation (GDPR), providing peace of mind that your data is handled with the utmost care and legality. Your customers’ privacy is our top priority, and we have rigorous measures in place to maintain compliance.
• Data encrypted in transit and at rest - All data transmitted through our platform is encrypted using the latest encryption standards. This means that whether your data is being transferred or stored, it is protected from unauthorised access and breaches. We use AES256 encryption to secure data at rest and TLS protocols for data in transit.
• Hosted in secure UK data centres - Our servers are in top-tier UK data centres, ensuring that your data remains within the jurisdiction of the UK. These data centres are equipped with advanced security measures, including biometric access controls and 24/7 monitoring, to protect against physical and cyber threats.
• ISO 9001 and 27001 Standards - Click4Assistance adheres to ISO 9001 for quality management and ISO 27001 for information security management. These internationally recognised standards demonstrate our commitment to delivering high-quality services and maintaining robust information security practices.

Additional security features:

• Regular security audits - We conduct regular security audits and vulnerability assessments to identify and address potential risks promptly.
• Compliance with cyber essentials - Our practices align with the Cyber Essentials scheme, further ensuring that our IT defences are protected against cyber threats.
• Comprehensive incident management - In the event of any security incidents, our dedicated team follows a structured incident management process to resolve issues swiftly and effectively.
• Data access controls - We implement strict access controls, ensuring that only authorised personnel have access to sensitive data. This minimises the risk of data breaches and ensures accountability.

Choosing Click4Assistance means choosing a provider that prioritises your security and compliance needs. Our robust security measures and adherence to industry standards ensure that your data is always protected, allowing you to focus on engaging with your customers and growing your business.

Visit our website to learn more about our features and start your free trial today. With Click4Assistance, you can be confident that your data is in safe hands, backed by a team of experts dedicated to providing the highest levels of security and compliance.

Seamless Salesforce integration

Integrating your customer relationship management (CRM) system with your communication tools is essential for providing a holistic view of your customer interactions. Click4Assistance offers seamless integration with Salesforce, empowering your agents with comprehensive insights and streamlining your sales and support processes. Here’s how our Salesforce integration can benefit your business:

• Real-time access to customer records - During a chat session, your agents can instantly access detailed Salesforce records, including leads, contacts, accounts, and opportunities. This real-time access ensures that agents have the full context of all customer interactions, allowing them to provide personalised and efficient support.
• Automatic chat transcript attachment - At the end of each chat session, the entire conversation transcript is automatically attached to the relevant Salesforce record. This feature ensures that all customer interactions are documented and easily accessible for future reference, enhancing your team’s ability to track customer history and interactions comprehensively.
• Create new leads directly from the dashboard - Click4Assistance enables your agents to create new leads in Salesforce directly from the live chat dashboard. This seamless process ensures that no potential opportunity is missed, and new leads are promptly followed up, contributing to a more efficient sales pipeline.

Additional integration features:

• Contextual information display - Agents can view detailed Salesforce records within the Click4Assistance dashboard, providing them with essential information immediately and allowing for more informed interactions.
• Automated data synchronisation - The integration ensures that data between Click4Assistance and Salesforce is automatically synchronised, reducing manual data entry, and minimising errors.
• Customisable integration settings - Tailor the integration to fit your specific business needs, including custom fields and workflows, to ensure that the integration aligns with your processes.
• Enhanced reporting and analytics - Leverage the combined power of Click4Assistance and Salesforce to generate detailed reports and analytics, helping you gain insights into customer behaviour and agent performance.

Customer testimonial:

"Click4Assistance has revolutionised our customer support operations. The seamless integration with Salesforce allows our agents to provide more personalised service, and the automatic chat transcript attachment saves us countless hours in documentation. It's a game-changer!" - Dawn Roche, Customer Service Manager, DW STEVENSONS

Choosing Click4Assistance with Salesforce integration means equipping your team with the tools they need to deliver exceptional customer service and drive sales. Our integration is designed to enhance your CRM capabilities, providing a unified view of customer interactions, and enabling more effective engagement.

Visit our website to learn more about our Salesforce integration and start your free trial today. Experience the benefits of a seamless, integrated solution that elevates your customer service and sales performance to new heights.

Become a partner

Unlock new opportunities and elevate your business by partnering with Click4Assistance. Our partnership program is designed to help you expand your service portfolio, generate additional revenue, and offer your clients the latest in digital communication technology. Here’s how joining our partnership program can benefit your business:

• Expand service portfolio - By partnering with Click4Assistance, you can offer your clients a comprehensive suite of communication tools, including live chat facility, video chat, chatbots, and more. This enhances your service offerings and positions you as a one-stop solution for digital engagement.
• Generate additional revenue - Our partnership program provides multiple revenue streams through our affiliate and reseller models. Whether you choose to refer clients or manage the implementation and billing yourself, you can earn significant commissions and increase your overall profitability.
• Flexible affiliate and reseller programs - We understand that every business is unique, which is why we offer flexible partnership options. Choose the level of involvement that suits your business model:
  • Affiliate program - Earn commissions by referring clients to Click4Assistance. We handle the billing and support, while you enjoy a share of the ongoing revenue.
  • Reseller program - Maintain complete control over your client relationships by managing the implementation, customisation, and billing. Benefit from substantial discounts on our published prices and enhance your earning potential.

Additional partnership benefits:

• Customisable solutions - Offer fully branded and tailored solutions to your clients, ensuring seamless integration with their existing systems and processes.
• Dedicated support - Our UK-based team provides sales and technical expertise to support you and your clients, ensuring successful implementations and ongoing satisfaction.
• Marketing resources - Access a range of marketing materials and resources to help you promote Click4Assistance solutions effectively.
• Training and development - Receive comprehensive training for you and your team to ensure you can confidently sell and support our solutions.

Customer testimonial:

"Partnering with Click4Assistance has been a fantastic decision for our business. The flexibility of their reseller program allowed us to integrate their solutions seamlessly into our offerings, and the support from their team has been top-notch. Our clients love the new features, and we've seen a significant increase in our revenue." - Amy Padley, NHS

Joining the Click4Assistance partnership program means aligning yourself with a leader in digital communication solutions. Our innovative tools and dedicated support will help you stand out in a competitive market and deliver exceptional value to your clients.

Ready to take your business to the next level? Visit our website to learn more about our partnership options and start your journey with Click4Assistance today.

What some of our customers have to say

At Click4Assistance, we pride ourselves on delivering top-notch live chat solutions that drive customer satisfaction and business success. But don’t just take our word for it—hear directly from our clients about how our services have made a significant impact on their operations.

Customer testimonials:

Additional customer insights:

• Increased engagement - Our clients consistently report higher engagement rates and improved customer satisfaction after implementing our live chat facility.
• Enhanced efficiency - With features like automatic chat transcript attachment and real-time access to customer records, our solutions streamline operations and save valuable time.
• Reliable support - Clients appreciate our dedicated UK-based support team, who provide personalised assistance and ensure smooth implementation and ongoing usage.

At Click4Assistance, our mission is to help businesses connect with their customers more effectively. Our clients' success stories reflect our commitment to delivering robust, reliable, and innovative live chat solutions that meet the needs of various industries.

Sign up now and transform your online business

Register at Click4Assistance.co.uk, create an account, and launch our chat window application on your website. Experience the difference and transform the way you do business online.

Have questions? Contact us for more information.

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