2021 New Year Resolutions for your Housing Authority

This year has been a whirlwind. March to date has roared past in a blur of pandemic and lockdown frenzy. As the tumultuous year draws to a close, we look to 2021 with renewed hope, with a wish of organisational productivity and a glimmer of normal life. It did not matter if we were naughty or nice this year, as Santa can’t even deliver the coal, far less the promise of a glimpse of pre-pandemic life. But enough doom and gloom; we will survive this, as we have in the past. Now we look to 2021, with the hope that it holds everything that 2020 promised and more…

Better communication

Every organisation wishes for this, but customer service teams will delight to know that this resolution can very easily come true. More efficient and effective communication with your customers can be attained by simply deploying Click4Assistance’s live chat software. It’s literally as simple as that. With live chat for your website, your customers will have an alternative means of communication, reducing your call volume and telephone wait times drastically, while providing a much more immediate form of communication for your customers. Your customer service agents will become more productive since they can speak with multiple people on live chat simultaneously, rather than only one at a time with telephone calls. The improvement in speed and efficacy of communication will boost your customer service experience, and your customers and agents will love you for it.

Increased productivity with remote working

With all of this increased communication, it would be great to know how you can make it more productive, and add in a splash of remote working, since the future holds a lockdown wild card in its hand. What if there was a way that your customer service team could work remotely, the same way they would at the office, securely and seamlessly? Click4Assistance’s dashboard can do just that, and then some. With live chat, video chat, social media direct messages, AI chat and form bots, Click2Call and even your own CRM integrated, all accessible from any laptop or desktop computer with a Chrome browser, exactly as they would in the office. This will allow your team to remain online no matter what happens, and with encryption for data in transit, your live conversations are as secure as a payment page.

Virtual appointments

All the frenzy for 2020 has been virtual meetings and video chat, and it’s about time! The technology is not new, but global adoption across most organisations has been slow, since work culture prefers face-to-face meetings and working in the office. But pandemic lockdowns changed the way organisations had to work, forcing them to adopt video chat to keep the communication flowing. Now your housing association can host virtual meetings with your customers, increasing meeting attendance and reducing cancellations and rescheduled appointments, since video chat allows more flexibility than a physical meeting. This opens doors of possibility for those in lower income situations, or who have mobility difficulties or even those who have stricter work restrictions and can’t take time off. It’s a complete game changer and Click4Assistance is there with you, all the way through.

The award for best live chat software goes to…

Click4Assistance! With over 15 years of experience supporting housing associations like yours, we’re in the right position to help you take your customer service experience to the next level for 2021. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to make your housing authority more effective in 2020,  give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.