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Why choose Click4Assistance

When selecting a live chat software provider, it’s essential to choose a partner that understands your needs and provides exceptional service and support. Click4Assistance stands out as the premier choice for UK businesses looking to enhance their customer engagement through innovative communication solutions. Here’s why you should choose Click4Assistance:

UK-based operations for local support and compliance:

• Our account managers, support, and development teams are all based in the UK. This means when you contact us, you’re speaking directly with a dedicated account manager who has immediate access to all necessary resources.
• Our local presence ensures we understand the specific needs and regulatory requirements of UK businesses, including GDPR compliance.
• All data is processed and stored within the UK, hosted on Click4Assistance’s dedicated servers located in Europe’s largest data centres, conforming to ISO 9001 and 27001 standards.

Over 15 Years of industry experience

Click4Assistance has been providing cutting-edge live chat solutions for over 15 years. Our extensive experience enables us to offer robust, reliable, and feature-rich software tailored to the unique requirements of various industries.

Our well-defined roadmap allows us to adapt to ever-changing technology and client needs, ensuring our solutions remain at the forefront of innovation.

Trusted by a wide range of industries

We serve a diverse array of clients, from SMEs to large public sector organisations, including retail, finance, education, and healthcare sectors. Our solutions are trusted by numerous UK businesses to enhance customer engagement and drive sales.

Our clients include renowned institutions such as the NHS, police departments, and financial organisations that must adhere to stringent data security and compliance standards.

5-star ratings on Trustpilot

Our commitment to delivering exceptional customer service is reflected in our consistently high ratings on Trustpilot. We take pride in the positive feedback from our clients, which highlights our dedication to providing top-notch support and innovative solutions.

Testimonials from satisfied clients emphasise the impact of our solutions on their operations, showcasing how Click4Assistance helps businesses improve customer satisfaction and operational efficiency.

Additional benefits of choosing Click4Assistance:

• Complete customisability - Tailor every aspect of the chat interface to reflect your brand, including logos, colours, typeface, and design.
• Advanced security features - Our solutions include advanced security measures such as granular permissions, IP address lockdown, and full user audits, ensuring your data is always protected.
• Scalable solutions - Whether you’re running a small business or a large enterprise, our live chat software scales seamlessly to meet your needs without compromising performance or usability.
• Comprehensive communication tools - Beyond live chat, we offer video chat, chatbots, smartContact forms, Click2Call, promotions, and meeting rooms, providing a complete communication solution in one integrated platform.

Choosing Click4Assistance means partnering with a company that is dedicated to your success. Our local expertise, extensive experience, and commitment to quality ensure that you receive the best possible service and support. Join the many UK businesses that trust Click4Assistance to enhance their customer interactions and drive growth.

Visit our website to learn more about our features and start your free trial today. With Click4Assistance, you can be confident that you’re choosing a partner that prioritises your needs and helps you achieve your business goals.

Our comprehensive features

At Click4Assistance, we offer a robust suite of communication tools designed to enhance your customer engagement and streamline your business operations. Our comprehensive features provide everything you need to connect with your visitors effectively, whether through live chat, video interactions, or automated systems. Here’s an in-depth look at what we offer:

Live Chat

Instantly connect with your visitors:

• Real-time assistance - Engage with your website visitors instantly to answer questions, provide support, and guide them through their journey.
• Proactive invitations - Automatically invite visitors to chat based on their behaviour, ensuring timely support, and reducing bounce rates.
• Customisable chat windows - Tailor the look and feel of the chat interface to match your brand’s identity, ensuring a seamless user experience.

Video Chat

Build trust with face-to-face interaction:

• Enhanced customer experience - Introduce video and voice chat to create a more personal and engaging experience for your visitors.
• Secure communication - Conduct video chats with confidence, knowing all communications are encrypted and secure.
• Increase conversions - Use face-to-face interactions to build trust and close sales more effectively. The video chat feature supports one or two-way communication, making it versatile for various needs.

smartContact

Easily gather visitor details:

• Customisable forms - Create and deploy contact forms that capture visitor information efficiently, tailored to your specific needs.
• Data collection - Automatically collect and store visitor details for follow-up and lead nurturing.
• Call-to-Action integration - Encourage visitors to request call-backs, demos, or sign-ups seamlessly through intuitive forms.

Click2Call

Free phone call requests:

• Instant connection - Allow visitors to request a free phone call, instantly connecting them to your team via the normal phone network.
• Convenient for customers - Provide a quick and easy way for customers to reach you without leaving your website.
• Improve response rates - Enhance customer satisfaction by offering immediate assistance through a phone call.

Promotions

Automatically present latest deals:

• Dynamic pop-ups - Showcase your latest products, special deals, or important news through automated pop-ups.
• Targeted messaging - Deliver personalised promotions based on visitor behaviour and preferences.
• Redirect browsers - Automatically guide visitors to relevant pages, increasing engagement and conversions.

Meeting Rooms: Host Virtual Events and Webinars

In today’s digital age, the ability to connect with your audience virtually is more important than ever. Click4Assistance offers comprehensive meeting room solutions designed to facilitate seamless and productive virtual events. Whether you’re hosting a webinar, launching a product, or conducting a collaborative session, our meeting rooms provide all the tools you need to engage and interact effectively with your participants.

Collaborative Spaces

Create virtual meeting rooms for webinars, product launches, and collaborative sessions:

• Flexible setup - Our meeting rooms can be tailored to fit any event, from intimate team.
• Meetings to large - Scale webinars and product launches.
• Custom branding - Ensure your virtual space reflects your brand identity with customisable logos, colours, and themes.
• Easy scheduling - Plan and schedule your virtual events with ease using our intuitive interface.

Multi-Participant Support

Host events with multiple participants, ensuring smooth and productive interactions:

• Scalable capacity - Whether you have a handful of attendees or hundreds, our platform scales to accommodate your needs without compromising performance.
• Seamless integration - Integrate with your calendar and CRM systems to manage invites, registrations, and follow-ups effortlessly.
• Breakout rooms - Create smaller, focused discussion groups within your larger event to facilitate more detailed conversations and workshops.

Interactive Features

Utilise tools such as screen sharing, file sharing, and real-time chat to enhance your virtual meetings:

• Screen sharing - Share your screen with participants to present slides, demonstrate software, or showcase products in real-time.
• File sharing - Easily share documents, images, and other files with your attendees during the session.
• Real-Time chat - Engage with participants through an interactive chat feature, allowing for questions, feedback, and live discussions.
• Polls and surveys - Collect real-time feedback and insights from your audience with integrated polls and surveys.
• Recording and playback - Record your sessions for those who could not attend live, or for participants to review the content later.

Additional benefits of Click4Assistance meeting rooms:

• Secure and reliable - Hosted in secure UK data centres, our meeting rooms offer robust security features to protect your data and ensure compliance with GDPR and other regulations.
• User-Friendly interface - Designed with ease-of-use in mind, our platform is intuitive and accessible, requiring minimal training for both hosts and participants.
• 24/7 Support - Our dedicated UK-based support team is available around the clock to assist with any issues or questions, ensuring your events run smoothly from start to finish.
• Advanced analytics - Gain insights into participant engagement and event performance with comprehensive analytics and reporting tools, helping you to continually improve your virtual events.

Choosing Click4Assistance for your virtual events means partnering with a provider that prioritises your success. Our meeting rooms are designed to deliver a seamless, interactive, and professional virtual experience for you and your participants. Elevate your online events with Click4Assistance and see the difference in engagement and satisfaction.

Visit our website to learn more about our meeting room features and start your free trial today.

Direct Messaging: Manage communications from various Instant messaging systems in a single platform

In an era where communication channels are diverse and constantly evolving, managing multiple platforms can be challenging. Click4Assistance simplifies this process with its robust direct messaging system, enabling you to streamline all your communications into a single, user-friendly platform. Enhance your customer service and ensure no message goes unanswered with our comprehensive direct messaging features.

Omni-Channel integration

Manage messages from external instant messaging systems like Facebook Messenger, WhatsApp, and SMS alongside your web chats.

• Unified interface - Consolidate messages from various IM platforms into one cohesive interface, making it easier for your team to manage and respond efficiently.
• Platform compatibility - Seamlessly integrate with popular messaging platforms such as Facebook Messenger, WhatsApp, and SMS, ensuring you reach your customers on their preferred channels.
• Consistent experience - Provide a uniform customer service experience across all communication channels, maintaining consistency in your brand voice and service quality.

Flexible Routing

Route incoming messages to specific or multiple departments based on your organisation’s needs.

• Customisable routing rules - Set up rules to route messages based on the content, sender, or other criteria, ensuring they reach the right department or agent.
• Departmental routing - Automatically direct messages to specific departments, such as sales, support, or billing, based on predefined rules.
• Multi-Agent collaboration - Allow multiple agents to collaborate on a single conversation, providing comprehensive support and faster resolution times.

Automated replies

Send automatic welcome and unavailable replies based on agent availability, ensuring no message goes unanswered.

• Instant engagement - Automatically send welcome messages to engage customers as soon as they initiate a conversation, setting the tone for a positive interaction.
• Availability management - Configure automatic replies to inform customers when agents are unavailable, providing alternative contact options or expected response times.
• Personalised responses - Customise automated replies to include the customer’s name, inquiry type, or other relevant details, making interactions more personal and engaging.

Additional benefits of Click4Assistance direct messaging:

• Enhanced productivity - By consolidating all messaging platforms into one system, your agents can work more efficiently, reducing the time spent switching between different apps and interfaces.
• Real-Time monitoring - Keep track of all ongoing conversations with real-time monitoring, allowing supervisors to step in and assist when necessary.
• Data Security and compliance - Ensure all communications are secure and comply with data protection regulations, including GDPR, with our robust security measures.
• Comprehensive reporting - Gain insights into communication trends, response times, and agent performance with detailed analytics and reporting tools.
• Notifications - Set up notifications to alert agents and supervisors about new messages, ensuring timely follow-ups and excellent customer service.

Choosing Click4Assistance for your direct messaging needs means opting for a solution that is both powerful and versatile. Our platform is designed to help you manage all your communications effectively, ensuring no customer message goes unanswered and your team can provide the best possible service.

Visit our website to learn more about our direct messaging features and start your free trial today.

Enhance your customer engagement with Click4Assistance

At Click4Assistance, we understand that every business is unique, which is why we offer a suite of additional features designed to provide you with the flexibility, security, and scalability you need to succeed. Our solutions are crafted to integrate seamlessly into your existing systems and workflows, ensuring a comprehensive communication platform that meets all your needs.

Complete customisability

Customise everything including logos, colours, typeface, style, and design to seamlessly reflect your corporate branding.

• Brand consistency - Maintain a cohesive brand image across all customer interactions by customising every aspect of the chat interface to match your corporate identity.
• Flexible design options - Tailor the look and feel of the chat windows, buttons, and forms to fit your website’s aesthetics and enhance user experience.
• Dynamic content - Adjust the content and design of chat prompts and invitations based on visitor behaviour, ensuring relevant and engaging interactions.

Advanced security measures

Our solutions include advanced security features such as granular permissions, IP address lockdown, and full user audits, ensuring your data is always protected.

• Granular permissions - Control access to different features and data within the platform by setting up detailed permission levels for various roles and users.
• IP Address lockdown - Enhance security by restricting access to the chat platform from specific IP addresses, preventing unauthorised access.
• Comprehensive audits - Keep track of all user activities with detailed audit logs, allowing you to monitor actions and ensure compliance with internal policies and regulations.
• Data encryption - Protect sensitive information with state-of-the-art encryption, both in transit and at rest, ensuring GDPR compliance and safeguarding your data from breaches.

Scalable solutions

Whether you’re running a small business or a large enterprise, our live chat software scales seamlessly to meet your needs without compromising performance or usability.

• Flexible scalability - Easily adjust the capacity and features of your chat solution as your business grows, ensuring optimal performance at all times.
• Cost-effective - Pay for only what you need, with scalable pricing options that allow you to expand or reduce your service based on demand.
• Performance optimisation - Enjoy consistent performance and reliability, even as the number of users and interactions increases, thanks to our robust infrastructure and advanced load balancing techniques.

Why choose Click4Assistance?

By choosing Click4Assistance, you're partnering with a provider that understands customer engagement complexities and offers tailored solutions to meet your needs. Our commitment to security, customisability, and scalability ensures you have the best tools to enhance customer satisfaction and drive business growth.

Visit our website to learn more about our features and start your free trial today. With Click4Assistance, you're equipped with the most advanced and reliable communication solutions available.

Live chat support software

Enhance your customer engagement and streamline your support processes with Click4Assistance’s Live Chat Support Software. Our solution seamlessly scales to fit businesses of all sizes, providing a robust platform to connect with your customers in real-time and improve overall efficiency. Whether you're a small business or a large enterprise, our live chat support software adapts to your needs, ensuring consistent performance and usability.

Key features:

• Manage multiple chats efficiently - Handle many chats simultaneously, allowing your agents to assist multiple customers at once and improve response times.
• File and information exchange - Easily share files, scanned documents, and URLs within the chat, providing comprehensive support and ensuring all necessary information is exchanged.
• Secure conversations - All chat conversations are secured with 256-bit encryption and saved for future reference, ensuring data protection and compliance with privacy regulations.
• Intra-Organisational communication - Facilitate seamless communication within your organisation and across global teams using our platform's text and video chat capabilities, enhancing collaboration and efficiency.
• Sales funnel enhancement - Provide real-time assistance during the purchasing process to keep customers engaged and address any issues immediately, thereby increasing conversion rates.

Supporting testimonial

"Click4Assistance has revolutionised our customer service operations. The ability to manage multiple chats, share documents securely, and provide real-time assistance has significantly improved our customer satisfaction and sales. Highly recommended!"
- Nalani Watts, Owner, ROBBIES

Choosing Click4Assistance means equipping your business with powerful tools designed to improve customer interactions, boost sales, and enhance internal communications. Our live chat support software is a comprehensive solution that adapts to your business needs, ensuring you can provide exceptional service and support.

Visit our website to learn more about our live chat support software and start your free trial today. With Click4Assistance, you’re equipped with the most advanced and reliable communication solutions available.

Robust security and compliance

At Click4Assistance, we prioritise the security and compliance of your data, ensuring that our solutions meet the highest standards of protection. Our comprehensive security measures provide peace of mind, knowing that your sensitive information is always safeguarded.

Key security and compliance features:

• GDPR Compliant - Our practices adhere to the General Data Protection Regulation (GDPR), ensuring that all data handling processes are transparent, secure, and respect user privacy.
• Data encrypted in transit and at rest - We utilise state-of-the-art encryption methods, such as AES256 and TLS protocols, to protect data both during transmission and while stored. This ensures that your information is secure from unauthorised access at all stages.
• Hosted in secure UK data centres - Our data centres are in the UK, offering top-tier security measures, including biometric access controls, 24/7 monitoring, and advanced fire and environmental protection systems. Keeping your data local ensures compliance with UK regulations and provides faster, more reliable access.
• ISO 9001 and 27001 standards - We are accredited with ISO 9001 for quality management and ISO 27001 for information security management. These internationally recognised standards demonstrate our commitment to delivering high-quality services and maintaining robust security protocols.

Additional security measures:

• Advanced access controls - Granular permissions and IP address lockdowns prevent unauthorised access and ensure that only authorised personnel can access sensitive data.
• Comprehensive audits - Detailed audit logs track user activities, providing transparency and accountability within your organisation.
• Disaster recovery and business continuity - Our infrastructure includes comprehensive disaster recovery plans and business continuity strategies, ensuring minimal disruption and rapid recovery in the event of an incident.

Choosing Click4Assistance means entrusting your data to a provider that values security and compliance as much as you do. Our robust measures ensure that your information is always protected, allowing you to focus on delivering exceptional service to your customers.

Visit our website to learn more about our security and compliance features and start your free trial today. With Click4Assistance, you can be confident that your data is in safe hands, backed by a team dedicated to maintaining the highest standards of security and reliability.

Seamless Salesforce integration

Integrating your customer relationship management (CRM) system with your communication tools is essential for providing a unified and efficient customer experience. Click4Assistance offers seamless integration with Salesforce, empowering your agents with comprehensive insights and streamlining your sales and support processes.

Integration benefits:

• Real-Time access to customer records - During a chat session, agents can instantly access detailed Salesforce records, including leads, contacts, accounts, and opportunities. This real-time access ensures that agents have the full context of all customer interactions, allowing them to provide personalised and efficient support.
• Automatic chat transcript attachment - At the end of each chat session, the entire conversation transcript is automatically attached to the relevant Salesforce record. This feature ensures that all customer interactions are documented and easily accessible for future reference, enhancing your team’s ability to track customer history and interactions comprehensively.
• Create new leads directly from the dashboard - Click4Assistance enables your agents to create new leads in Salesforce directly from the live chat dashboard. This seamless process ensures that no potential opportunity is missed, and new leads are promptly followed up, contributing to a more efficient sales pipeline.

Additional integration features:

• Contextual information display - Agents can view detailed Salesforce records within the Click4Assistance dashboard, providing them with essential information immediately and allowing for more informed interactions.
• Automated data synchronisation - The integration ensures that data between Click4Assistance and Salesforce is automatically synchronised, reducing manual data entry and minimising errors.
• Customisable integration settings - Tailor the integration to fit your specific business needs, including custom fields and workflows, to ensure that the integration aligns with your processes.
• Enhanced reporting and analytics - Leverage the combined power of Click4Assistance and Salesforce to generate detailed reports and analytics, helping you gain insights into customer behaviour and agent performance.

Customer Testimonial

"Click4Assistance has revolutionised our customer support operations. The seamless integration with Salesforce allows our agents to provide more personalised service, and the automatic chat transcript attachment saves us countless hours in documentation. It's a game-changer!" - Dawn Roche, Customer Service Manager, DW STEVENSONS

Choosing Click4Assistance with Salesforce integration equips your team to deliver exceptional customer service and boost sales. Our integration enhances CRM capabilities, offering a unified view of customer interactions for more effective engagement.

Visit our website to learn more and start your free trial today. Experience the benefits of a seamless, integrated solution that elevates your customer service and sales performance.

Become a partner

Join the Click4Assistance partnership program and unlock new opportunities for your business. Our program is designed to help you expand your service offerings, generate additional revenue, and provide flexible options tailored to your business model.

Partnership benefits:

• Expand service portfolio - Offer a comprehensive suite of communication tools, including live chat, video chat, chatbots, and more, to enhance your client offerings.
• Generate additional revenue - Earn substantial commissions and increase your profitability through our affiliate and reseller programs.
• Flexible affiliate and reseller programs - Choose the level of involvement that suits your business, whether it’s referring clients or managing implementation and billing directly.

What our customers say

Hear directly from our clients about the impact Click4Assistance has had on their businesses. Our customer testimonials showcase the success stories and positive experiences of those who have implemented our solutions.

Customer testimonials:

"Partnering with Click4Assistance has been a fantastic decision for our business. The flexibility of their reseller program allowed us to integrate their solutions seamlessly into our offerings, and the support from their team has been top-notch. Our clients love the new features, and we've seen a significant increase in our revenue." - Amy Padley, NHS

"We integrated Click4Assistance into our new website and I was extremely pleased with the level of customer service. No problem was too small and the whole process was hassle-free. All in all, a great company to work alongside." - Darren Selmes, Data/Web Analyst, ALLERGY UK

From Our Blog

Stay updated with the latest trends, insights, and news in the world of customer engagement and communication tools. Here are some of our recent blog posts:

• The Comprehensive Guide to Generative AI - May 8, 2024 - Explore the potential of generative AI and how it can revolutionise customer service and engagement.
• Unleashing the Power of Executive Virtual Assistants - May 1, 2024 - Discover how virtual assistants can transform your business operations and enhance productivity.
• The AI Revolution - Redefining Power - April 25, 2024 - Understand the impact of AI on various industries and how it is reshaping the future of work.

Visit our blog to read more articles and stay informed about the latest advancements in customer engagement technology.

By choosing Click4Assistance, you're partnering with a dedicated team focused on delivering top-tier customer engagement solutions. Start your journey today and experience the difference our live chat software can make for your business.

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