Infrastructure
24/7 security, encryption and monitoring
As a fully hosted live chat software solution, we take care of everything, including security, encrypted backups, and 24/7 monitoring. Our systems have achieved 99.9% uptime since 2015, exceeding our 99.5% SLA guarantee.
Serving financial clients regulated by the FCA, as well as public organisations such as the NHS and police forces, we ensure your data security is our top priority.
Where and how is your data stored?
Our systems are in London, UK, within a secure and resilient most connected data centre in Europe. With Click4Assistance, your data will only ever reside within the UK in full compliance with GDPR.
“Data is encrypted in transit using TLS protocol with SHA-256. Passwords and any personally identifiable data, including chat transactions, are encrypted at rest using the latest AES-256 (Advanced Encryption Standard).”
Trusted by 1000's of companies
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
The data centre
Our data centre partners are leaders in co-location and connectivity.
Their accreditations includes:
PCI-DSS Payment Card Industry Data Security
ISO 9001 Quality Management system
ISO 14001 Environmental Management
ISO 22301 Business Continuity Management
ISO/IEC 27001 Information Security Management
ISO 45001 Health & Safety Management
ISO 14001 Environmental Management
ISO 50001 Energy Management
Restricted Retina Scan Access
Physical access to our system is restricted via retina scanning for only authorised Click4Assistance key staff; no third-party contractors or companies can access your data.
Comprehensive Power Backup
Power and HVAC are maintained with a minimum N+1 redundancy, together with backup diesel generators. Advanced Fire Detection and Suppression systems, including VESDA (Very Early Smoke Detection Apparatus), are also in place.
Resilient Internet Connectivity
Known as the UK’s foremost Internet Hub and Backbone for the Global Internet Network with six independent internet carriers provide resilient connectivity to the solution.
Secure infrastructure
Our systems are hosted on cutting-edge servers within a clustered, virtualised environment, leveraging the latest Microsoft OS and application servers. To ensure robust protection, we continuously implement security updates and critical patches, maintaining the highest standards of infrastructure security.
Business continuity
Our Business Continuity Plan (BCP) is continually reviewed to analyse potential threats, ensure digital data restoration and test disaster recovery systems.
Both operational and development teams have vulnerability awareness training, including secure coding practices outlined by OWASP and WASC.
Full, differential and transaction backups are performed hourly and sent in encrypted form to a Click4Assistance DR environment.
Firewalls and switches in an Active-Standby configuration provide complete redundancy.
Click4Assistance uses four external monitoring systems, immediately notifying engineers of any issues by SMS and Email 24/7.
Industry-specific solutions
With 20 years of experience, we’ve delivered live chat solutions for various industries, including 25% of UK universities and numerous public services, charities, and insurance companies. Click below to explore examples tailored to your sector.
