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Local Authorities Chatbot

Click4Assistance is currently working with some of the leading Councils across the UK to provide automated chatbots for their websites and enhance signposting functionality to increase efficiency.

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See the Chatbot in action

Click one of the options in the chat window on the right to see how a chatbot could work on your website.

Click one of the options in the chat window on the right to see how your chatbot could work on your website.

Southampton City Council - a Click4Assistance live chat customer.

What Our Clients Say

Great product, supportive team. We have found the Click4Assistance solution to be much better than our previous supplier and has given us increased control and flexibility. It offers exceptional value for money.

James

Southampton Council

Southampton City Council - a Click4Assistance live chat customer.

What the chatbot can do

A chatbot will answer common questions that visitors may ask, reducing your workload and the volume of phone calls and emails you currently receive.

This solution is saving valuable time and money for local authorities using it, in addition to increasing visitor satisfaction levels.

  • Triage enquiries
  • Escalate to a human agent
  • Assist with general enquiries
  • Collect details when out-of-hours
  • Streamline application forms
  • Automate answers to common questions

Customise

Using the Click4Assistance Bot Builder, you can modify a bot to tailor to the specific needs of citizens. Below are just some examples of what you can do.

Escalate to an Agent

At any point during the conversation, you can escalate the chat to a human agent, allowing your agents to handle difficult or specific enquiries effectively.

Escalation is optional, your bot can be configured not to escalate to a human agent.

Gather Contact Details

Set up a bot to collect the information needed for contacting the visitor outside of working hours.

Answer Questions

Configure your bot to answer the most commonly asked questions.

The bot can provide visitors with external resources such as links to other web pages, PDF files and videos.

Update in Real-Time

At any point, the bot can be updated to answer new questions, provide visitors with additional resources, or add entire new conversation paths to extend its capabilities with handling enquiries.

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Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.

Request Information

Enter your email address below to receive further information about setting up a chatbot for your local authority.

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Start a no-obligation free trial or request a demonstration with an account manager.

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Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

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