Click 4 Assistance Now Offering Multilingual Live Chat Software

Those who make use of the innovative communications solutions offered by Click 4 Assistance are now able to integrate multilingual live chat software into their websites for the benefit of customers who speak another language.

The new live chat software uses Unicode to ensure it supports most world characters and scripts and even allows Cyrillic letters to be used in any online conversation. The Cyrillic alphabet is used in Russian, Ukrainian, Bulgarian and other Slavic languages and is notoriously difficult to replicate using Latin typescripts.

Click 4 Assistance introduced the software to help multi-national businesses offer the highest level of real-time support for their customers by being able to respond to questions and requests in any language

Even smaller-scale companies who employ multilingual staff can use this software to their advantage, as a representative from Click 4 Assistance explains.

“Companies should do everything they can to accommodate those who would prefer to communicate in another language,” he says. “Actively giving bi- or multilingual customers the opportunity to engage in live chat sessions in a language of their choice is proven to boost conversions, as staff are more approachable and issues can be resolved more quickly without any information being lost in translation.

“Software that offers enhanced functionality in this way is extremely useful for companies of any size that interact with people of different nationalities. For example, independent hotels will often receive interest from customers abroad who are keen to make a visit. These individuals may wish to make a booking but might struggle to fully understand the copy on the website. Multilingual live chat solutions make life easier for both parties – our software meets the needs of the international consumer and also presents the hotel’s owners with a cost-efficient way to secure more bookings, provided their staff have the skills needed to engage in conversations in different languages.”

Helping clients to converse, monitor and engage with their customers, Click 4 Assistance is the UK’s best live chat software provider, supplying bespoke online communications solutions to businesses of all sizes. The company is always one step ahead of expectations and ensures its partners are armed with the very latest technology, including cutting-edge web analytics tools, to maximise their ROI from the software they choose to implement. For more information please visit the website or call 0845 123 5871 to speak to a member of the team directly.

The software is now multilingual, allowing Cyrillic letters to be used (Russian / Eastern European / Slavic languages) during a conversation