26 January 2022 | 1874 views

Security in Communications For 2022

Security in Communications For 2022

There have been many changes to the way data is handled overseas, find out how this could affect chat integration, here.

The fall of the US agreement regarding data has complicated the situation for Brexit. The Court of Justice for the CJEU have shut down the agreement regarding the Privacy Shield. The UK now has to face Brexit and the possibility of various legal issues regarding sending data to the US and the EU. The decision from the CJEU could also mean that even more issues are generated when it comes to data flow between the EU and UK. If a trade deal with the US is struck, then this could complicate things with the EU. Prior to the decision, it would seem that US and UK data flow was uncomplicated. The UK was to continue to be part of the privacy shield and the data would flow accordingly. This was going to be unrelated to any adequacy decisions from the European Union. Data transfers from the US to the UK are unaffected for now, and they are unrestricted due to Brexit and the closure of the privacy field.

Start your free web chat integration with Click4Assistance today.

Domestic Law and International Commitments

Organisations cannot rely on the privacy shield as a way to handle cross-border transfers from the EU to the US. US law gives any US authority the right to collect data about any EU subjects without safeguarding. On top of this, EU data subjects do not have the means required to seek redress against the US government. The CJEU’s decision creates a lot of uncertainty about the legal mechanism for the transfer of personal data outside of the EU. SCCs are essentially a standard of conditions that have all been approved by the EU Data Act. It requires the exporter, or the importer of any personal data to offer the same level of protection for EU data.  It also states the importance of recognising EU data as a third-party beneficiary, in the contract with a right to enforce. The CJEU have upheld the general validity of the SCCs, but they have noted that any data that is transferred has to have the same level of protection in terms of the GDPR and the EU Charter for Fundamental Rights.

What does this Mean for You? How do you Keep your Data Safe?

So what does all of this news mean for you? It essentially means that now it is more important for you to choose a reliable software provider. You need to make sure that they are current and up to date with all of the latest changes and that you are safeguarding your data where possible. One way for you to do this without hassle or stress would be for you to avoid using an overseas provider. Using a software provider to keep your data safe is imperative as it will eliminate a lot of the issues that come with overseas data transfer, and it will also help you to ensure that any clients that you work with have complete peace of mind. If you want to find out more about chat integration, please give us a call at Click4Assistance. You can call us on 01268 524628 at any time.

Popular Blogs

1 Jun 2023

What countries is ChatGPT banned in?

ChatGPT is banned in most of the world’s dictatorships, plus, surprisingly, Italy, which introduced controls in March 2023.

Read more
23 May 2017

Insurance Firm Jumps into Implementing ‘Chat on your Website’ Software

Being an insurance broker can be difficult when there is a vast amount of competition offering the same products.  Ensuring your communication with your customers is accurate, fast and professional is vital when attracting new and returning customers.

Read more
15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!