Unified communication with Facebook Messenger for Business
Facebook Messenger is a great tool for businesses to help them reach more customers, build customer relationships, stay organised and communicate anywhere, anytime.
Get inspired! See how different industries are using Facebook Messenger
Organisations of all sizes can use Facebook Messenger for Business to connect with millions of users, creating a powerful and far-reaching communication channel. Here’s how different sectors are using it:
Contact centres
Provide instant personalised support, handle enquiries, and resolve customer issues.
Hospitality
Streamline guest communications, handle booking enquiries, and deliver customer support.
Transport
Manage booking enquiries, provide real-time updates, travel planning and issue resolution.
Trusted by 1000's of companies
Powerful Facebook Messenger integration with Click4Assistance
Click4Assistance provides integrated communications with Facebook Messenger which are seamless and secure. Agents and customers can exchange files safely via quarantine servers, while customers can enhance their messages with emojis, stickers, gifs, and real-time photos. Use message templates to notify customers when certain events occur, such as a change to their account, a post-purchase update or a confirmed event.
Here is some additional functionality
Automatic routing
Route enquiries to the appropriate departments instantly.
Chat management
Categorise chats, add internal notes, and reference messages for easy tracking.
Quick responses
Use predefined answers to save time and streamline agent responses.
Media sharing
Send and receive images, videos, and documents with ease.
Read receipts
Confirm when messages have been read.
Branded experience
Display your business name and logo on customers’ devices, providing a professional and recognisable presence.
Enhance communication with Facebook Message tags
According to Facebook’s policy, businesses have up to 24 hours to respond to a user for standard messaging. Messages sent within the 24-hour window may contain promotional content. However, with Message Tags, businesses can send important, personally relevant 1:1 updates beyond the 24-hour window, ensuring timely and relevant follow-up. Click4Assistance offers a range of Message Tags to support diverse use cases, helping your team provide consistent, high-quality customer service.
Account update
Tags the message you are sending to your customer as a non-recurring update to their application or account.
Confirmed event update
Tag your message to provide customers with timely reminders about upcoming events or real-time updates for events they’re registered to attend.
Customer feedback
Tags the message you are sending to your customer as ‘Customer Feedback’. Surveys must be sent within seven days of the customer's last message.
Post purchase update
Tag the message you are sending to your customer as an update for a recent purchase made by the customer.
As easy as 1-2-3: how to implement Facebook integration
There are a few simple steps to get started with Facebook Messenger, whether you are a new or existing customer.
For new customers, create a C4A Account (we offer a 21 day no obligation trial)
Start trial
Our first-class UK support team will contact you regarding your existing Facebook Business account and get you onboarded.
We will confirm once you are active, and your agents can start communicating using Facebook Messenger within your Click4Assistance dashboard.
Our roadmap will continue to evolve to provide a platform with multiple communication channels, enabling agents to efficiently deal with inbound communications in a single place.
