Boost visitor engagement & unlock real-time insights with our Live Chat software solution
Take your website to the next level with powerful visitor monitoring that provide real-time insights into visitor behaviour.
Discover how users find your site and interact with your content, all while accessing the tools to engage them directly.
Our customisable and brandable live chat windows allow your team to monitor the exact pages visitors view, the time they spend on each page, device details, and whether they are new or returning customers.
Proactively engage with visitors in real-time
Send manual invitations to initiate a chat or call through the web chat windows, encouraging live interaction. Use these windows to deliver targeted promotions and connect with users in a timely and relevant way.
Enhanced assistance with
co-browsing & screen
sharing
Use co-browsing to guide visitors through your website visually. Provide seamless support as they navigate the site, giving them a personalised experience with every interaction.
Detailed visitor
identification & location
mapping
Instantly identify each visitor’s location, down to their country and region, through geolocation data. Display location maps to optimise regional marketing campaigns and service coverage.
Capture conversions
Track the actions that matter with Click4Assistance designed to capture visitor conversions, whether it’s a purchase, brochure or document download, or contact form submission. Our system attributes conversions to the responsible agent, highlighting custom information like order values and reference numbers. With advanced reporting features, analysts can accurately calculate Return on Investment (ROI), pinpointing which channels drive revenue.
Identify hot leads with Hotspots
Transform your live visitor activity data with intuitive colour-coded categorisation. Highlight key pages or multiple stages of the customer journey for instant recognition across your dashboard, live activity feed, or reporting tools. Using the Hotspots feature, you can easily identify high-priority visitors, track buying patterns, and analyse behaviour in real-time – providing you with actionable insights for smarter decision-making.
Prospect identification
Assign contact information to website visitors to ensure hot prospects are identified and capitalised upon. Automatically create a visitor profile when a conversion has occurred, or representatives can manually add individuals’ personal details when engaging.
The system will recognise the visitor when they return, allowing their activity to be recorded. View and interrogate comprehensive information regarding visitors’ activities including navigational patterns, conversion tendencies and chat activity. This advanced investigative tool contributes valuable metrics for prospect identification, navigational behaviour tendencies and conversion drivers.
Trusted by 1000's of companies
Actionable insights with advanced MI and website analytics
Create multiple reports, downloadable in CSV, Excel, PDF, and schedule to be automatically delivered to your inbox.
Visitor details
Monitor volume of traffic, which countries the traffic is coming from, devices used (Phone/Tablet/PC), and returning versus new visitors.
Website analytics
Analyse pages viewed, bounce rates, duration on site, the search engine used, and common landing pages
Conversions
Assess the value of the conversations, and which agents assisted with conversions.
Find out more
Our experts can offer advice and consultation. Book a free, no obligation online demonstration, providing a personalised walkthrough of the web chat software.