Using secure APIs extract transcript information and consolidate customer data into your Customer Relationship Management System (CRM) and other existing systems.
Advisors can respond to enquiries initiated via Messenger directly from the Click4Assistance application.
Full integration with Google Analytics enables ‘Event’ logging, providing direct recording of live chat goals within your GA reporting for comparison and analysis.
Visitors can start a chat using their Facebook or Google+ login, enabling you to view their profile details such as name and email address.
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