Top 8 AI Chatbot Myths Debunked

The topic that is artificial intelligence (AI) is something we cannot escape from right now; businesses that are looking to streamline their operations and make considerable improvements are looking to AI as the catch-all solution. One of the most common ways businesses are utilising AI is through chatbots. AI chatbot technology can seem like an alien concept for businesses that don't have the technical knowledge, but there are many worries flying around, primarily due to a lot of misconceptions surrounding chatbots and AI in general. Let's show you the most popular misconceptions surrounding AI chatbot technology:

All Chatbots Are the Same

This is arguably one of the most commonly believed misconceptions. People think that chatbots all function in exactly the same way, but the reality is that chatbots come in many different shapes and sizes. You can find whatever you need to serve your business, but there's more than one way to skin a cat when it comes to chatbots. There are chatbots like:

• NLP chatbots that can convert user input into intent.
• Social messaging chatbots that integrate into social media platforms
• Voice-enabled ones such as Alexa to create a personalised experience for the user.
• And many more.

If you are looking to create chatbot functions, you can customise these solutions to meet your business's needs.

AI Chatbots Are Sentient

One of the biggest concerns is that there will be an uprising of the machines as they become sentient. Tools like ChatGPT can generate human-like responses, but the reason they can answer your query like a human is because they can mimic human-like responses rather than being able to think for themselves.

Tools like ChatGPT function because they have been pre-loaded with information from across the internet. A chatbot is not a sentient being, and it is not going to take over your business and give independent answers, but merely draws from what you ask it to do.

Chatbots Will Create Mass Unemployment

It's a great tool to use in your business, and a chatbot can, to a certain extent, take over specific human functions. For example, it can liaise with customers 24/7, however, it's not going to completely eradicate your workforce and cause unemployment.

Chatbots are not going to make humans irrelevant. They will help to streamline business practices, but there always needs to be a human behind it. Customer queries are unique in their very nature, and while a chatbot can answer approximately 80% of general queries when it comes to something very specific, it's always best to refer to a human, which is why our chatbot functions always emphasise the need to refer a conversation back to human help.

Chatbots Are Difficult to Create

Chatbots can seem complex, and after all, require a multitude of coding abilities to bring them to life, but many chatbot providers prioritise an easy-to-use interface, including Click4Assistance. Our BotBuilder tool makes things far simpler for users; our drag-and-drop function and ability to customise the chatbot based on your inherent needs make the process easier for your business.

Chatbots are hard to make initially but because they're easy to customise and services like Click4Assistance provide an abundance of resources, you can instantly make the tool you need.

Chatbots Can Handle Any Type of Request

Chatbots are being heralded as the digital Swiss Army knife solution for business and personal use, but there are specific limitations. For example, ChatGPT showcases its limitations upfront, stating it can generate harmful or biased content.

If you're looking to implement a chatbot into your business, you must have a better understanding of what it cannot do. ChatGPT has limited knowledge of world events and, in fact, only goes up to September 2021. AI tools are meant to augment businesses and users, rather than take over.

Chatbots Are Actually Humans

One of the most ludicrous myths being floated around is that behind every good chatbot is actually a human. There is no particular need to dwell on this because it is very simply not true, primarily because a human cannot type that fast unless it’s something simple like the alphabet!

Chatbots Are Only Useful for Large Enterprises

From a business sense, it's completely understandable why companies on a larger scale are using chatbots. Chatbots are becoming a very popular tool, but even smaller companies are investing in them to stretch their capabilities further. Chatbots make customer interactions easier, but they also play a key role in lead and revenue generation.

It's easy to see why larger businesses are using chatbots and other generative AI tools, but if you are thinking about integrating a chatbot into website capabilities, they are invaluable for those one-man-band companies in e-commerce as well as organisations that have hundreds, if not thousands, of employees.

Chatbots Can Program Themselves

This goes back to the idea that artificial intelligence will become sentient and think for itself. Chatbots can perform a lot of functions similar to a human; however, it requires a human to input this information. Chatbots are a great way to make your business do more with less, but there are always going to be people who don't want to interact with the latest technology. AI chatbots can utilise machine learning techniques to improve their performance, but they don’t have the ability to self-program.

Because there's a rapid uptake of these tools, many are using them for every little function possible. A chatbot has limitations and can only do what you input. An AI chatbot cannot program itself, and therefore, if you are looking to incorporate AI assistance, either in the form of integrating a chatbot into website practices or creating a chatbot that will make your customer representatives' lives easier, a chatbot can be the perfect addition to your business, but the most important thing to remember is that it is a wonderful tool.

It is a wonderful mimic of human interaction, but if you are hoping to replace all of your customer service representatives with chatbots, this will not happen anytime soon. It is a wonderful resource that is going to make your business a far more efficient and effective organisation, but only if you use it correctly.