In a digital age, contact centres need to offer a diverse choice of communication channels as clients demand an multifaceted service without compromise on quality. To provide a seamless transition to external enquiry management client on-boarding needs to be versatile, easy and stress free. Whether handling chats 24/7 or overflow, your team need to be armed with the latest technology backed by a responsive UK support team.
With Live Chat increasing in popularity, providing managed chat services allows contact centres to promote a full range of services whilst dealing with incoming enquiries effectively and efficiently. Quick and easy to customise and implement, Click4Assistance provide a cutting edge live chat solution including an intelligent chat distribution system for client or skills routing, advanced predefined replies which suggest to the agent automatically based on the client enquiry and essential client information panels.
Offering a full range of communication channels increases your potential customer base whilst providing an additional revenue stream. Agents can handle multiple enquiries simultaneously, improving efficiency and ensuring immediate and accurate responses. Full chat transcripts can be immediately emailed to the client for review or scheduled reports of all interactions can be automatically delivered. The advanced reporting suite provides management information for productivity analysis, quality control and easy billing.