What is Click2Call?

Introduction

Customers today want to be able to communicate with and contact businesses quickly and easily. If a client has questions, or they want more information, providing a range of responsive customer support options can help your company to increase lead conversions, enhance brand reputation and improve customer service. Click4Assistance provides a raft of tools to help organisations connect with clients with minimal hassle. Click2Call is a call service, which enables customers to request a free call. In this informative article, we’ll explain exactly what Click2Call is, how it works and what kinds of benefits it offers for users.

What is Click2Call?

Click2Call is a free instant call service, which provides rapid access to agents for customers all around the world. If you choose to use this tool as part of your live chat service, you can speak to clients when agents are available or offer the opportunity for your customers to request a free callback. This feature allows two-way calls between agents and customers at lower prices. For businesses and organisations like universities, for example, Click2Call offers a simple, affordable, efficient way to communicate with customers, clients and prospective or current students.

How does Click2Call work?

Click2Call has a very easy setup process. To start using Click2Call for your business or organisation, all you need to do is follow these simple steps:

1. Add call credit to your account
2. Display a proactive or reactive call button on your website
3. Connect with customers or visitors instantly
4. Respond to callback requests if agents are not online or available

If you run Click2Call on your website, it’s easy to get started. If a customer uses your website, and they want to talk, they can click on the button. If an agent is available, they can connect instantly and start chatting. If an agent isn’t available immediately, the user can request a free callback. They will input some data, which will be passed onto the agent through the portal. The agent will be able to see the name of the caller and their location and telephone number, including the country code.

You can playback or delete completed conversations and categorise calls.

What are the advantages of Click2Call?

Click2Call offers a diverse range of advantages for organisations and companies. These include:

• Lower call costs

One of the main benefits of using Click2Call is saving money on phone calls. Click2Call is a cheaper and more cost-effective way to speak to customers and clients, especially those who are calling from overseas.

• Responsive support

Whether you run a business or a team at an organisation, such as a university, it’s hugely beneficial to provide responsive support. Instant calls and free callback requests enable you to answer questions and provide information quickly and easily. Customer support is an integral part of customer service. If your customers or clients are happy with the service they receive, they will be more likely to buy from your brand, choose your organisation over others, leave positive feedback and recommend your company to other people. If you leave people waiting, or there’s no way of accessing information, you could lose clients. Surveys suggest that over 95% of customers would consider leaving a business as a result of bad customer service (source).

• Customisable solutions

Click2Call offers solutions for a wide range of organisations across multiple industries, including education, healthcare, hospitality, housing, insurance, retail and travel. The Click2Call tool allows you to use branded windows and you can choose from a range of services and features from Click4Assistance to suit your needs and preferences. Click2Call can be used in tandem with other services to enhance customer service and support and facilitate engagement.

• Save time

Time is of the essence for businesses, organisations and their customers and members. Waiting on a phone line is frustrating, especially if you only have a quick question or you need information to complete an order or move on to the next job on your to-do list. Click2Call saves time for customers and clients, which creates a more positive user experience and increases the chances of converting leads. At the touch of a button, the user can call an available agent to get the information or advice they need within seconds. A study by CNN suggested that over 70% of people hang up if they are put on hold on a silent line for more than one minute.

• Increase telephone enquiries

When you present the Click2Call button on your website, you invite people to get in touch. You can take advantage of tools that actively drive enquiries and create leads without worrying about the cost.

Who can benefit from Click2Call?

Click2Call offers advantages for all kinds of companies and organisations, but it is particularly beneficial in the following scenarios:

• Making international calls

Click2Call is a cost-effective solution for businesses and organisations that receive enquiries from customers located overseas. A good example is a university that is liaising with international students. Agents can converse with prospective students to provide more information about courses and fees or communicate with existing students while they are abroad at a fraction of the cost of making standard international calls.

• Talking to people who don’t want to wait for assistance

Many people don’t have the time or the inclination to wait on hold for long periods. Click2Call is ideal for businesses and institutions and departments that liaise with callers who don’t want to wait for assistance. With Click2Call, you can start chatting instantly.

• Communicating with vulnerable individuals

Click2Call offers a safe communication channel for organisations to talk to and engage with vulnerable individuals and communities.

Summary

Click2Call is a call service, which offers instant connection to available agents or a free callback request. Connecting customers and clients with organisations across the world, this tool saves time and money, enhances customer service and support, drives telephone enquiries and generates leads. It also offers businesses the opportunity to customise call solutions and chat windows.

If you think your business or organisation could benefit from Click2Call, contact us now for more information!