Are you using video chat?
Video has become the next best thing in the world of technology. It has transformed the way we communicate and has brought the whole world much closer together. While there are obvious benefits of video chat, such as reducing the risk of infection during a pandemic, there are other benefits that only make themselves known long term. Click4Assistance, the best live chat for your website, has decided to save you the hassle and lay out a few of the more popular benefits of video chat for your customers, customer service team and your business.
Reduces downtime
In the wake of crisis, many processes go offline, however, when your business has a video chat system, like Click4Assistance, your business will remain online, no matter what happens in the world around you. Your customers can rely on your business to answer their questions no matter what, and your team can remain connected. When your customers are unable to physically visit you, Click4Assistance’s live video chat option allows them the next best thing: a virtual visit from the comfort of their sofa, increasing their customer service satisfaction rate in the midst of chaos around them.
Become more efficient
Meetings are always time consumers, but the biggest time consumer for those who have scheduled back to back meetings in person isn’t the meetings themselves, it’s the travelling to and from those meetings. By using a video chat alternative, there is no more travelling, saving your customer service and sales teams hours that would normally be spent on the bus, train or on the motorway. This instantly allows your team to have their meetings with additional time to spare, giving them options of how they split their work day, making them more efficient and productive.
Save money
One of the biggest benefits of video chat, for your customers, your internal team and your business, is the cost savings. Your customers will save that money normally spent on travelling to your place of business or set location for meetings, shopping or consultation. Your internal customer service and sales teams would normally also have to spend money to get to the agreed locations, whether or not it was part of their normal workday, so that’s a bonus to them. And for your business, you save money from the reduced travel that your team is required to do, while developing a better method of communication that you can continue in future, reducing your business’ overheads long term.
Why not audio calls?
All of the above reasons are fantastic, but some will ask why not stick to audio calls rather than video chat meetings. There is one simple reason: it’s much more engaging. When people are visually stimulated as well as audibly, they are more likely to pay attention than through audio alone. Additionally, it keeps your team members focused on the call, and less distracted by things happening around them since they are visible to everyone on that call. If they are on an audio call, it’s easy for them to audibly stay active while scrolling through social media, which would be more difficult to do on a video chat.
The best live chat for your website is here
Click4Assistance is the best live chat for your website, leading the industry with over 15 years of experience supporting businesses just like yours. From the Click4Assistance dashboard, your customer service agents can access live chat, video chat, social media messages, artificial intelligence chat and form bots, Click2Call and even your own CRM integrated, from any laptop or desktop computer with a Chrome browser.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.
