25 November 2020 | 2130 views

Are you using video chat?

Are you using video chat?

Video has become the next best thing in the world of technology. It has transformed the way we communicate and has brought the whole world much closer together. While there are obvious benefits of video chat, such as reducing the risk of infection during a pandemic, there are other benefits that only make themselves known long term. Click4Assistance, the best live chat for your website, has decided to save you the hassle and lay out a few of the more popular benefits of video chat for your customers, customer service team and your business.

Reduces downtime

In the wake of crisis, many processes go offline, however, when your business has a video chat system, like Click4Assistance, your business will remain online, no matter what happens in the world around you. Your customers can rely on your business to answer their questions no matter what, and your team can remain connected. When your customers are unable to physically visit you, Click4Assistance’s live video chat option allows them the next best thing: a virtual visit from the comfort of their sofa, increasing their customer service satisfaction rate in the midst of chaos around them.

Become more efficient

Meetings are always time consumers, but the biggest time consumer for those who have scheduled back to back meetings in person isn’t the meetings themselves, it’s the travelling to and from those meetings. By using a video chat alternative, there is no more travelling, saving your customer service and sales teams hours that would normally be spent on the bus, train or on the motorway. This instantly allows your team to have their meetings with additional time to spare, giving them options of how they split their work day, making them more efficient and productive.

Save money

One of the biggest benefits of video chat, for your customers, your internal team and your business, is the cost savings. Your customers will save that money normally spent on travelling to your place of business or set location for meetings, shopping or consultation. Your internal customer service and sales teams would normally also have to spend money to get to the agreed locations, whether or not it was part of their normal workday, so that’s a bonus to them. And for your business, you save money from the reduced travel that your team is required to do, while developing a better method of communication that you can continue in future, reducing your business’ overheads long term.

Try the Click4Assistance live chat for your website free for 21 days.

Why not audio calls?

All of the above reasons are fantastic, but some will ask why not stick to audio calls rather than video chat meetings. There is one simple reason: it’s much more engaging. When people are visually stimulated as well as audibly, they are more likely to pay attention than through audio alone. Additionally, it keeps your team members focused on the call, and less distracted by things happening around them since they are visible to everyone on that call. If they are on an audio call, it’s easy for them to audibly stay active while scrolling through social media, which would be more difficult to do on a video chat.

The best live chat for your website is here

Click4Assistance is the best live chat for your website, leading the industry with over 15 years of experience supporting businesses just like yours. From the Click4Assistance dashboard, your customer service agents can access live chat, video chat, social media messages, artificial intelligence chat and form bots, Click2Call and even your own CRM integrated, from any laptop or desktop computer with a Chrome browser.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it workstry a demo, or better yet, try Click4Assistance completely free for 21 days.

Popular Blogs

7 May 2014

Click4Assistance Releases Mobile-Friendly Live Chat Software

Following the server migration and Heartbleed announcement in April the Click4Assistance team is once again focused on enhancing UK’s favourite live chat software. 

Read more
10 Jan 2017

Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support

The tree is down. The turkey is well and truly stuffed and eaten. And normality has returned, that means we shop online 9 times a week on average! Having a smartphone or tablet handy has led to mobile traffic overtaking desktop for the first time. A major aspect of this was Black Friday and Cyber Monday. With UK online retailers having to take part in Black Friday or risk losing consumers to competitors, many shoppers took to their mobile and tablet to get the best deals.

Read more
7 Jun 2018

Norfolk County Council Offers Chat as Another Contact Method for Residents

Norfolk County Council approached Click4Assistance in March 2017 with their requirements to add chat to website. After going through the procurement process, a few organisational shifts in project managers and tweaks to their chat configuration, the Council was ready to unveil their new communication channel to residents in January 2018.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!