The Best Live Chat Apps are Secured with Encryption
Previously we spoke about how vital security is when businesses are dealing with numerous amounts of data, and how it’s also important to customers who are using these text communication platforms for personal use. They want to ensure their messages are being held safe when being transmitted to the receiver.
WhatsApp was founded in 2009 and was launched in early 2010. With 10 years of being in use, WhatsApp has just increased their encryption. How long have their customers been at risk? Data breaches are becoming more common and companies need to ensure they have the right level of encryption in place.
Click4Assistance understand that outsourcing communication systems involves trust, especially when dealing with financial institutions that must adhere to FCA guidelines and regulations. Click4Assistance place emphasis on three major aspects:
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Security – both physical and logical access to data
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Connectivity – Always available, resilient and robust
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Infrastructure – Secure and accredited with complete redundancy
Click4Assistance is a UK based company with data processed and stored within Telecity, London, conforms to ISO 9001 and 27001 standards. Click4Assistance adheres to the stringent regulations laid out by the Data Protection Act and FCA for data storage and PCI compliance. With our internal security policies being constantly monitored, tested, reviewed and updated, the following are addressed:
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Physical and remote access
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System monitoring
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Data storage and encryption
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Business continuity
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Disaster recovery
The Solution
With all communication over https/SSL using 256bit encryption, Click4Assistance has been designed from the ground up with security laying the foundations. Our encryption level is the same as a checkout process when placing an order online. The ability to mask sensitive information like credit card numbers or home addresses is enabled so this type of information is not transmitted.
Data Security
Account information including chat transcripts are also secured and our standard retention policy is for the lifetime of our customers’ accounts – unless they require this information to be purged. Data bases are regularly backed up on a transactional, differential and full basis.
Choosing a UK based provider will ensure all data and information is kept safe and secure. For more information on how Click4Assistance live chat solution can guarantee complete security, contact us on 0845 123 5871 or drop us an email at theteam@click4assistance.co.uk . Why not start a chat with us to see the solution in action by clicking the chat button?
