01 August 2023 | 1825 views

ChatGPT vs. Bing's AI Chatbot: 6 Key Differences

ChatGPT vs. Bing's AI Chatbot: 6 Key Differences

Curious about the distinctions between ChatGPT and Bing's AI Chatbot? Aren’t we all? Let’s show you 6 key differences.

Bing Chat and ChatGPT both use OpenAI's language models, which means for the most part they can generate similar results. But while ChatGPT and Bing's AI chatbot may seem identical on the surface, both performing similar tasks, there are some distinctions between the two. Here are six key differences to note:

The Conversational Language

While Bing Chat and ChatGPT both use NLP (natural language processing) to respond to prompts with human-like texts, ChatGPT can sound more robotic because of its language model, GPT 3.5. Bing uses GPT4, which is the latest version of the OpenAI language model, resulting in a far more casual tone. It is this more human-like tone that many businesses are trying to emulate when they are looking for the best website chat app.

The Purposes

One of the starkest differences is that the Bing AI chatbot is a search engine powered by AI, rather than just an AI tool. While you could use ChatGPT to ask for certain general knowledge facts with the right prompts, there will be very limited responses based on the datasets. ChatGPT, for example, only has knowledge up to September 2021, so if you asked it about any contemporary event, it will not give you the correct answers.

Security

ChatGPT caused a stir when it was released at the end of 2023, as it was susceptible to misuse. Many people saw it as a security threat that allowed people to write malware, phishing links, and spam. ChatGPT states upfront that it can be open to misuse, however, Bing's AI chatbot enforces stricter limitations and will terminate conversations if it suspects anything untoward.

Start your free web chat software trial with the best website chat app today.

The Difference in Functionality

ChatGPT is far more malleable to the user, and despite its limited datasets it is possible to get better quality results when you understand how to manipulate the prompts, with hundreds of articles and YouTube videos showing people how to create the right prompts to get what they want. Conversely, Bing, despite its advanced functions and abilities to shut certain things down, can impede this sense of functionality and versatility.

Accessibility

ChatGPT has become the AI tool of choice, and therefore, even if users have a free account, they may not be able to log in at certain times because so many other people are using it. Conversely, Bing is a search engine that's available at any time of day and can be added across numerous platforms, such as Skype. However, it only works on Microsoft Edge rather than Safari, Chrome, or Firefox.

Cost

ChatGPT is free, but if you need more sophisticated resources, you can opt for ChatGPT Plus. Bing is free to use and is very likely to stay free, as Microsoft plans to monetize it through advertisements.

Which is the Best?

Both are tools that will continue to evolve and depending on what you need AI for, whether it's to incorporate the best website chat app or use generative AI for chatbots, we are still in the early stages of this race. It's worth checking out both of them to see which works wonders for you, your business, and your needs.

Popular Blogs

20 Dec 2016

The Best Ways to Cross Sell and Upsell with Live Chat Services

“Here is a simple but powerful rule – always give people more than they expect to get.” – Nelson Boswell.

Read more
23 May 2017

Insurance Firm Jumps into Implementing ‘Chat on your Website’ Software

Being an insurance broker can be difficult when there is a vast amount of competition offering the same products.  Ensuring your communication with your customers is accurate, fast and professional is vital when attracting new and returning customers.

Read more
15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!