Click4Assistance launches BETA community

As you know already, Click4Assistance never stays still for long. As a brand, we’re always looking for ways to do what we do better, whether that’s developing new tools, improving our AI, or boosting customer support.

This year, we’re overhauling our website and branding, giving it a shiny new feel. But we need your help to do it. We want your feedback to tell us what we’re doing right (and what you’d like to see improved further), so we can create the best possible experience.

Don’t be shy. If there’s something you don’t like about our new look and approach, let us know. We’re here for you and your business, so we want to ensure that everything we do makes our services more straightforward, engaging, and appealing. Always tell us if you don’t like something and we can improve it.

Share Your Views In Our New Survey

Because of this, we’re launching a new survey where you can have your say. Here, you can tell us what you think about our platform so we can improve the way we do things, including our products, features, reports and user experience. We want to make Click4Assistance an enjoyable service to use and not somewhere where you’re liable to get bogged down in the details.

If you are a client and want to be added to our BETA Community Programme to take part in this survey, click on the “JOIN OUR BETA COMMUNITY” button within your account. All you need to do is complete a short questionnaire, giving us your honest opinions on how we’re performing and what we’re doing right or wrong. Then, we will crunch the numbers and report back to you, telling you about our findings.

During this process, we want to ensure we cover everything you care about from products to services to branding to website presentation. As keen entrepreneurs in the business community, we love this type of outreach because it gives you a chance to speak your mind and let us know how we’re doing. Otherwise, we risk living in an echo chamber, and you don’t get the dream service you want.

Once you complete the survey, we will keep you apprised of new developments and how we’re progressing on various fronts. We will also provide you with various ideas throughout the process, asking for your feedback on proposed directions and whether you think they are worthwhile. Every month, we will invite one client to showcase how they use our technology to improve their website visitor experience. The ultimate objective is to build a community where we can share ideas and best practices to make the most of Click4Assistance’s technology.

About The Survey

Don’t worry: the survey is nothing complicated. We just want to learn more about your views of our branding, website and services (and whether you think they’re up to standard). The more honest you are with your feedback, the better we can make our approach to serving you.

Getting started with the survey is pretty straightforward. Tell us your name, email address and the company you represent. Then let us know what you do in your business. Are you part of the leadership? Are you a customer service rep? Do you represent the marketing department? Providing us with this information lets us contextualise your feedback. It tells us who you are and why you’re saying what you’re saying.

First, we want to know whether you think our software needs a fresh look and feel. Is it the experience you want from a company that lets you add online chat to website pages?

Next, we want to know whether you and your colleagues want to work with a modern-looking SaaS tool, or if you want to keep things the way they are. Again, this feedback will help us decide how modern we want our services to be, and whether you, as a rep, are confident floating the idea of using us with your colleagues.

We also want to know whether you:

• Want a personalised dashboard when logged into our platform
• Whether you want to personalise any elements
• Which integrations you’d like to see Click4Assistance include (such as CRMs, communication channels, business intelligence software, etc.)
• Whether you find it straightforward to navigate on Click4Assistance once you log in
• What you think our biggest strengths are as a platform
• How satisfied you are with our existing reporting tools
• Any additional reporting tool elements you’d like us to include in the software
• Whether you think we have good customer support
• Where you believe Click4Assistance needs to improve

Once we have this information, we will feed it into our decision-making process and look for ways to improve what we do. The more data you can provide, the more precise we can get with our modifications and reports to the BETA Community.

So, what are you waiting for? We encourage you to sign up now and get started with the survey. It only takes a few minutes and could make all the difference once we implement your suggestions and ideas.