How Click4Assistance is tailored for large organisations

Delivering exceptional customer service is crucial for the success of any enterprise, regardless of size. At Click4Assistance, we’ve been helping small, medium, and large organisations get the instant messaging support they need to succeed for more than ten years, and during that time have established ourselves as the leading web chat provider in the UK.

At the heart of our success is a commitment to ongoing improvements to the services we provide, allowing companies to get tailor-made support that suits their business objectives. From young startups to multinational corporations, Click4Assistance is the live chat partner you need to revolutionise your customer support.

Get the Support You Need

Every business is unique. As such, you need live chat software that speaks to your particular brand, not anyone else’s. Maintaining brand consistency becomes more challenging as an organisation grows, but with Click4Assistance, you’ll have total control over the live chat experience you provide to your customers.

Our software is fully customisable, ensuring your live chat has a look and feel that makes sense for your brand, provides a logical customer pathway, and captures the data you need to make robust strategic decisions. Offering much more than simply live chat support, Click4Assistance is a solution that can touch many parts of your organisation, regardless of size.

24/7 Coverage That Can Handle Any Level of Demand

Large organisations often struggle to keep up with customer service demand. And in an age when customer support expectations are higher than ever before, replying to queries in a timely and efficient manner is vital for success.

Click4Assistance provides peace of mind that your customers can always get the answers they’re looking for, 24 hours a day, seven days a week. Our advanced chatbot technology can comfortably handle routine questions and tasks, helping to save time for both your customers and your team. At any hour of the day, your chatbot will provide instant, valuable support. And since it’s fully scalable, it’ll meet demand regardless of how large your organisation grows.

Easy-to-Use Software To Support Your Growing Team

Customer service agents in large or growing organisations can often feel overwhelmed by the amount of queries they need to deal with. Click4Assistance live chat software provides a vital pillar of support that can make your agent’s lives much more straightforward. Once the software is integrated, your team will benefit from reduced tasks, improved query routing, and greater access to information that allows them to provide genuine help to customers.

The benefits of this can be incalculable, including boosted morale, improved productivity, and reduced staff turnover.

Making Sense of Data

Large organisations often struggle to improve the quality of the level of customer service they provide, especially when they’re facing new levels of demand. Click4Assistance software provides a wealth of valuable information, data, and statistics that can help executives make strategic decisions that improve business operations and processes. With advanced management information capabilities, live chat software does more than just help provide an exceptional level of customer service today; it can be the catalyst for making data-backed decisions that elevate the organisation’s customer service tomorrow.

Secure Data From Top to Bottom

Large organisations are increasingly facing pressure to be data-compliant. While it’s important for businesses of all sizes to handle data in an ethical and legal manner, it’s often a greater challenge for larger organisations, which often have to handle a much greater volume of data and are usually subject to stricter regulations.

Click4Assistance software is fully compliant with the latest security protocols and practices, and always will be. All data is processed within the UK and offers unparalleled levels of encryption, security, and data management.

Experience Working With Some of the UK’s Largest Organisations

Click4Assistance is not only the best live chat for small business purposes; it’s also entrusted by some of the UK’s largest organisations. We’ve worked with a host of organisations, including the NHS, the University of Liverpool, and the Essex Police, to deliver customised live chat solutions that are tailor-made with the organisations' specific objectives in mind, and we’re confident that we can do the same for your organisation.

Request a Demo Today

Whether you’re a small, medium, or large organisation, Click4Assistance is on hand to provide the customised live chat solution that can enhance your customer’s experience and your business operations. We offer a dedicated account manager and full UK support, ensuring you have a live chat partner that you can trust. To get started, simply get in touch and book a free online demonstration of all that we can do for you.