13 March 2014 | 4859 views

Click4Assistance Welcomes Tom Bavington as Marketing Manager

Click4Assistance Welcomes Tom Bavington as Marketing Manager

The success of 2013 saw Lee and Gemma join our development and administrative teams respectively to help Click4Assistance continue to enhance our live chat solution and deliver UK-based support. To capitalise on our improved back-office and strengthen C4A’s digital marketing arm, we are pleased to welcome Tom Bavington as our new Marketing Manager.

More About Tom

Tom’s background as a freelance content writer and Digital Marketing Manager for a European technology recruitment agency has prepared him well for the competitive SaaS live chat industry. Backed up by a degree in English with Creative Writing and an e-author portfolio that includes work for Groupon and The CV Centre, Tom is well versed in the punctual delivery of audience-oriented copy. Besides content, he keeps up-to-date with the latest Google updates and subscribes to a number of authoritative sources for the latest SEO/SEM news.

When he isn’t busy writing or tinkering with HTML5, Tom plays for a local rugby team and is a regular volunteer referee at weekend youth tournaments. He also prepares and runs the activities for Southend Poetry and Prose – a monthly writers club that he founded in September 2012.

Tom’s Role at Click 4 Assistance

Tom combines the creative with the technical to roll out engaging and original content for our website and social/professional media platforms. This includes taking ownership of the CMS, conducting surveys, preparing testimonials and data mining to produce internal white papers and other client-facing documentation.

He also works closely with the rest of the team to measure the effectiveness of PPC campaigns and executes a number of white hat SEO processes, including on and off-site optimisation, backlink building and online brand management. As a company that prides itself in digital communication, it will be Tom’s responsibility to market C4A as the definitive Live Chat Solution to converse, monitor and engage with online customers.

 

Popular Blogs

3 Aug 2017

Catching Your Visitors’ eye with Promotions

Promotions are part of the new enhanced solution ‘Experiences’ by Click4Assistance. With the ability to present any image, promoting your products, service, special offers, or important messages, Promotions enable you to communicate with your website visitors automatically.

Read more
10 Jan 2017

Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support

The tree is down. The turkey is well and truly stuffed and eaten. And normality has returned, that means we shop online 9 times a week on average! Having a smartphone or tablet handy has led to mobile traffic overtaking desktop for the first time. A major aspect of this was Black Friday and Cyber Monday. With UK online retailers having to take part in Black Friday or risk losing consumers to competitors, many shoppers took to their mobile and tablet to get the best deals.

Read more
5 Aug 2016

How to Add Live Chat to my Website? Use a Live Chat Plug-in

This article is part of a series that explains the various aspects when you are considering live chat for your website.  Whether your website has been built by your own developers, an outsourced development company, or you’re using a 3rd party solution such as WordPress at some point you will need to add a chat window plug-in.If your looking to add live support chat to your website, visit this link add live support chat to your website

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!