Experiences Dashboard Reporting Integration Live Chat Messaging ChatBot AI Visitor Activity Click2Call smartContact Promotions Video Chat Meeting Rooms

LIVE CHAT INTEGRATION

The Click4Assistance solution is compatible with any website platform, simply copy and paste the script provided into your website. For more advanced live chat integrations with external systems, read more below.

Salesforce Integration

Integrating Salesforce directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.

  • Pop Salesforce window displaying all information relating to the chatter
  • Automatically or manually assign the chatter to a Salesforce record
  • Store the complete chat transcript into Salesforce
Integrate Salesforce into your Click4Assistance dashboard.
Integrate MS Dynamics 365 into your Click4Assistance dashboard.

MS DYNAMICS 365 INTEGRATION

Integrating MS Dynamics 365 directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.

  • Pop MS Dynamics 365 window displaying all information relating to the chatter
  • Automatically or manually assign the chatter to a MS Dynamics 365 record
  • Store the complete chat transcript into MS Dynamics 365

COMPATIBILITY

Our live chat integration provides a seamless and continuous history of customer interaction. Our secure system is compatible with multiple platforms with full authentication, providing APIs using SOAP web services and JSON.

CRM

Using secure APIs extract transcript information and consolidate customer data into your Customer Relationship Management System (CRM) and other existing systems.

Web Chat Integration with Microsoft CRM system
Live Chat Integration with CRM systems using APIs
Web Chat Integration with Facebook Messenger
Live Chat Integration with Facebook Messenger using APIs

MESSENGER

Advisors can respond to enquiries initiated via Messenger directly from the Click4Assistance application.

GOOGLE ANALYTICS

Full integration with Google Analytics enables ‘Event’ logging, providing direct recording of live chat goals within your GA reporting for comparison and analysis.

Google Analytics and Web Chat Integration
Google Analytics allows Live Chat Integration using Click4Assistance
Web Chat Integration with Social Media platforms
Social Media enables Live Chat Integration with Click4Assistance

SOCIAL MEDIA LOGINS

Visitors can start a chat using their Facebook or Google+ login, enabling you to view their profile details such as name and email address.

DYNAMIC DATA

Information regarding your website visitors, such as full name, email address and reference number can be dynamically passed through to your chat operators ensuring they have a complete picture of the visitor profile.
Graphs can be imported into external systems for a comprehensive view of performance to improve efficiency and streamline operations.

BESPOKE SERVICES

Click4Assistance offers a complete bespoke service for additional functionality and integration services.
Our in-house developers located in the UK, will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, automated marketing products and telephone systems.

NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.

Finance - chatbot for website Insurance
Healthcare - conversational marketing Healthcare
Local Authorities - create chatbot Local Authorities
Housing - chatbot software Housing
Education -  build a chatbot Education
Auto Traders - conversational ui Auto Traders
Retail - chat for website Retail
Travel - saas live chat Travel
Contact Centres - live chat for website Contact Centres
Public - online chat for website Public
Corporate - instant message for business Corporate
SME - live chat software for website SME
Other icon Other
Finance - website chat widget Insurance
Healthcare - chat box for website Healthcare
Local Authorities - chat widget for website Local Authorities
Housing - chat application for business Housing
Education icon Education
Auto Traders - best live chat for website Auto Traders
Retail - live chat plugin Retail
Travel - website chat software Travel
Contact Centres - live chat support software Contact Centres
Public - chat support software Public
Corporate - live support chat for website Corporate
SME - live chat systems SME
Other - live chat system Other
Selected industry icon.
OVL Group use the Click4Assistance live chat software. Iveco, a Click4Assistance customer uses our online chat software. Chat for websites is a Click4Assistance service used by HPI.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.
UK Power Networks integrated the Click4Assistance online chat software. Click4Assistance chat for website is used by Which? Honeywell's online chat is provider by Click4Assistance, the best live chat provider. Citizens Advice enhanced visitor communication with web chat software.
The Royal Holloway University of London use the Click4Assistance live chat software on their website. The University of Bradford use the UKs best live chat provider, Click4Assistance. Chat for websites is used by Solent University of Southampton. The University of Liverpool is a Click4Assistance client using live chat software.
Click4Assistance chat for websites powers the Lighthouse Group chat. Click4Assistance web chat software is used by One Call Insurance. South Yorkshire Pensions Authority uses the UKs best live chat provider.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.
Daniel Paul Grey online chat software is provided by Click4Assistance. Newlon Housing Trust uses the live chat software provided by Click4Assistance. The Click4Assistance web chat software is used by Swan. Web chat software provided by Click4Assistance for Bolton At Home.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.
The Click4Assistance online chat software is powering Blackpool Council's web chat. Web chat software is provided by Click4Assistance for East Sussex County Council. University of Essex online chat software is powered and provided by Click4Assistance. South West Water use the best live chat provider in the UK.
Click4Assistance provides a live chat software service for Benson For Beds. William And Son use the Click4Assistance web chat software. Harveys live chat software is powered by Click4Assistance. Revolution Bars Group use the Click4Assistance online chat software.
Right Management use the best live chat provider, Click4assistance. Stevensons use the Click4Assistance web chat software solution. Click4Assistance provides live chat for your website; IT Online Learning is a customer using the solution. Tubz have a live chat website with the implementation of the Click4Assistance chat software.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.
Auto Trader - chatbot for website Call Centre - conversational marketing Corporate - create chatbot Education - chatbot software Finance - build a chatbot Healthcare - conversational ui Housing - chat for website Local Authorities - saas live chat Public Sector - live chat for website Retail - online chat for website SME - instant message for business Travel - live chat software for website

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See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

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