5 reasons to use Click4Assistance

5 reasons why a UK business should choose Click4Assistance for their online communication solution.

Online communication is only going to become more popular. In one of its various forms, online communication accounts for almost 75% of all communication in the English speaking world. This statistic will only rise, as the younger generation prefer online communication to speaking in person. Ultimately as time goes on, more and more communication will be conducted online. Another thing to consider is the rise of working from home, fuelled by the Covid-19 Pandemic. Currently, 18% of all employees are working remotely, and 55% of all businesses have remote working capabilities. Again this move to remote working is here to stay. There is clearly a growing and insatiable need for fast, reliable, safe and secure online communication software. In order to keep up with the ever-changing world, businesses are going to have to implement more live chat software techniques. Websites are going to have to offer this facility, else they will lose potential customers. GenZ will not change their online habits anytime soon, which means things need to be upgraded.

Click4Assistance can offer you the solution you need. With a vast range of online communication tools in one complete package and with over 15 years of experience, they have become a leader in powering online communication. Click4Assistance are a fully integrated live chat provider who you need to connect with now. They will enable your UK business to hook up with the most modern and high tech online communication tools you need to survive. Below are five fantastic reasons why you need Click4Assitance for your business.

Live Chat Software

The popularity of live chat has now exceeded that of phone and email, meaning every website needs to have this facility. Click4Assitance has been providing live chat software for their customers since 2004 and are consistently voted as an excellent provider. Their state-of-the-art software allows you to instantly connect through your website and engage with your potential customer base. Their intelligent chat distribution system automatically routes incoming enquiries to your team or their chatbot. Their service offers customers a fully trusted and secure solution for a wide range of companies. These include huge UK institutions such as the NHS and Local Authorities, and many other smaller sized organisations too. No company is too small or too large. Their live chat service has a proven track history of increasing customer engagement and satisfaction, which is vital if you want to retain your customer base. The live chat software will save your team time as it can offer a predefined reply service as well as a whole range of other great features. Click4Assistance can improve operator productivity, efficiency and will reduce your costs.

UK Based

Click4Assistance is a UK based solution that provides you with UK telephone support, which means that they speak your language and work in your time zone. This is a more personalised approach that considers your needs and culture whenever you need to contact them. You will be provided with a dedicated UK based account manager who is friendly, knowledgeable and attentive to your individual needs. You will be able to contact them whenever you need to in whatever format your desire. When you connect, they will also be able to directly access all the resources available to deal with your enquiry. Your account manager will help you deliver on time and within budget.

In terms of data protection, being UK based has a major advantage for all UK businesses. The data is fully encrypted in transit and then Click4Assitance store and process all data within the UK on one of its dedicated servers conforming to ISO 9001 and 27001 standards. This means that it is GDPR compliant.

The Control Centre

With Click4Assistance you are not just provided with a live chat facility. You are provided with a fully integrated and multifunctional control centre. These include:

• Live Chat
• Click2Call
• smartContact
• Video Chat
• Meeting Rooms
• Social media integrated systems
• Promotions
• Chatbots/AI
• Visitor Activity analysis tool

All this functionality is provided in one integrated system. This means that the Control Centre is extremely user-friendly with its one-stop-shop solution. The system is designed to enable you with a simple to use tool with a wide range of communication techniques. By using this technology, you can increase customer engagement, boost your brand, and ultimately end up with more sales. In addition, the Control Centre is a completely customisable interface, so you get exactly what you want out of it.

Flexibility

The Click4Assitance interface is fully customisable and configurable. You are able to equip it with a reactive chat button and/or an engaging, proactive invitation. You can change the look and feel of the interface and install your own company branding so your customer knows it is you. You can add your logos and specific colours, the font you wish to use, among other things. You have flexibility over the visitor journey too, where you can decide on the forms that reflect your company best as well as the overall layout presented to the customer, etc. You are able to configure it to connect the data you require for analysis. It is best you highlight what is most important to your brand. All this technology can be seamlessly integrated into your system and is designed to offer you a high-class experience. 

Simple and Intuitive

Click4Assistance has been helping businesses interact with their customer since 2004. During this time, they have been in constant contact with thousands of agents who use their software every day. They have used this useful customer feedback to constantly upgrade, simplify, and improve their online communication system, making it more intuitive to the individual business's needs. This means that they are confident that they are now the best live chat provider in the market, offering great productivity, efficiency and a reduction in operational costs. The software is state-of-the-art and allows users to manage unlimited engagements simultaneously with view before sending functionality. The predefined replies are quick and consistent too. The Click4Assitance software is a no-brainer purchase for any UK business that wants to stay ahead of the game and boost those all-important sales.