12 days of Click-mas: 4 advantages of using chatbots

Even though the Christmas break is approaching, chatbots are still working hard. These AI-powered systems talk to customers, answer questions, assist with transactions, collect feedback and provide support, even when everyone else is in their jim-jams.

However, the benefits of chatbots go beyond convenience. Our solutions provide your firm with comprehensive advantages that streamline operations and drive success.

Click4Assistance provides various chatbot solutions you can customise to your business’s needs. Get unlimited chatbots, preview mode and access to our UI bot building, an easy-to-configure, no-coding option. Also, profit from solutions with advanced natural language processing: bots that can respond to user questions in non-standard formats, reducing customer frustration.

The following are some of the profound and unexpected ways they could assist you:

Full Automation

Click4Assistance’s chatbots offer full customer service automation. Solutions can engage users in detailed conversations on any topic and meet their needs.

Full automation is possible because of recent advances in AI technology. Transformer models, generative AI, and natural language processing enable these systems to offer genuine solutions to novel questions instead of generic or canned responses. Today, users can ask almost anything and get a plausible reply even if their spelling or grammar is imperfect.

Click4Assistance’s chatbot automation occurs along multiple dimensions. For example, chatbots are available 24/7, 365 days per year and don’t require any of your human resources to run. Solutions respond to user queries independently.

Chatbots can also scale efficiently, handling nearly infinite customer interactions simultaneously. As such, enterprises can reduce time spent responding to repetitive troubleshooting issues and providing order status updates. Expensive build-outs to upgrade existing provisions are unnecessary.

Lastly, chatbots can learn and improve over time, discovering new ways to solve customer problems. Once they find a new method to resolve customer enquiries, they retain it indefinitely.

More Sales

Click4Assistance’s chatbots are also an effective solution for generating sales. For instance, they can:

• Generate leads by gathering customer information, including their names and email addresses, and instantly pass them on to sales teams.
• Present users with product images, links and videos, encouraging cross-selling and upselling.
• Automate tasks that would otherwise use up valuable sales representative time.
• Submit to A/B testing to discover the optimal conversational format for generating conversions.
• Compile reports showing complete transcripts between users and AI-powered systems.
• Reduce the risk of cart abandonment by intervening when customers appear to leave their carts, encouraging them to continue their purchase and offering practical support.
• Provide post-purchase support by addressing product queries, troubleshooting questions and handling complaints.
• Offer advice on additional products that complement existing purchases or make them more effective.
• Collect customer feedback on service quality to enhance marketing, products, and website user experience.

Click4Assistance’s chatbots are available around the clock, enabling them to address customer enquiries promptly and take advantage of sales opportunities. Systems can provide users with personalised recommendations based on user characteristics and purchase history, encouraging higher spending. Chatbots also streamline the sales process, reducing sales rep costs and freeing up people for the highest-value opportunities. Employees spend more time consulting with leads about the benefits of buying your products and services and less on other tasks.

Reduced Workload

Click4Assistance’s chatbots also significantly reduce workload, freeing colleagues and agents to engage in other tasks you can’t automate. For example, bots can qualify enquiries and understand whether a user is a lead, an existing customer, or another stakeholder. Then, solutions can route the individual to the correct team member.

Our AI chatbots can also proactively engage customers when they arrive at your website, reducing sales rep workload further. Bots can provide customers with customised product recommendations and relevant information and address pain points to encourage sales.

Finally, you can use Click4Assistance’s chatbots to survey your customers and gather useful information and metrics. Understanding users lets you improve customer services over time, restructuring conversations and providing answers that align with their requirements.

You can add unlimited chatbots to Click4Assistance’s web live chat software using our UI Bot Builder. This tool lets you specify the chatbot type you want to create using an easy-to-configure, no-coding solution, whether decision tree-based or full natural language processing powered by IBM’s Watson technologies. This lets you cut down on time, save money, and configure your chatbot flexibly to reflect your changing circumstances.

Escalate To An Agent

Finally, Click4Assistance chatbots can escalate complex enquiries to an agent automatically. If user inputs indicate the chatbot cannot provide a reasonable or practical response, it will forward them to a human representative.

You can use the UI Bot Builder to design how and when you escalate to agents. For example, you might want to program escalation into your chatbots for:

• Handling sensitive topics, such as financial information or personal details.
• Respecting customers’ preferences to speak to a human, not a piece of software
• Responding to questions that fall outside of the chatbot’s database or involve niche information that only an agent can provide
• Helping customers with poor technical literacy

Try Click4Assistance’s IBM Watson-Powered Chatbots And Bot Builder

Click4Assistance chatbots embody some of the most advanced natural language processing (NLP) technology, letting them respond to user and customer queries convincingly. Systems consider their answers in real-time, tailoring outputs to the context of the conversation and their personal needs.

However, sometimes you don’t need to go that high-tech. Low-tech tree-decision chatbots can still provide valuable triage functionality, providing standard answers to questions and escalating users to agents when necessary.

If you want to see what this looks like, check out our Santa chatbot, a fun example of our solutions in practice. Designed for adults and children, this bot showcases the power of simple decision trees for dealing with a vast number of enquiries rapidly. Moreover, our Bot Builder UI makes it straightforward to build these bots without any prior programming knowledge.

Contact our team today if you would like a demo of our chatbot and how it works. Take advantage of our expert knowledge and discuss your implementation or get a free trial.