12 days of Click-mas: 5 reasons to choose Click4Assistance

Partnering with Click4Assistance for managed Live Chat support brings a host of benefits, including intelligent call escalation and 24/7 coverage so you never miss a lead.

Finding a live chat service that provides you with all the support and features you require can be challenging, even at Christmas time. Organisations that fail to do their homework wind up with costly solutions, clumsily stitched together.

Click4Assistance avoids these pitfalls by offering a flexible, comprehensive and integrated service. Our solutions provide the functionality you require upfront and even adapt to your business as it changes.

Here are some of the reasons organisations become our partners:

Experts In Live Chat For Over Fifteen Years

Click4Assistance has been an expert in Live Chat for over fifteen years. We have been in the industry since the beginning, refining our technology over time to provide the best possible service for organisations and brands. This experience has given us opportunities to work with partners in numerous sectors, including web developers, contact centres, marketing agencies and technology companies.

However, our expertise extends beyond solution implementation to managed service provision. Team members can deal with inbound inquiries from leads and customers on your behalf, freeing you up to focus on your core operations. We can assist with appointment booking, diary management, chat for website handling, CRM updates, and phone call escalation. Just tell us the role you want us to play, whether capturing leads, acting as a virtual receptionist or answering complex questions about your products and services as full team members.

Click4Assistance also runs a Live Chat affiliate program. This scheme lets you earn commissions or discounts on your existing services whenever you connect us to new partners. All you need to do is add a script to your website to get started.

24/7 Coverage

Click4Assistance also offers 24/7 services so you can remain open to take questions all day, every day. Our solutions and team are always available for troubleshooting, sales generation, and inquiries.

24/7 call coverage offers innumerable benefits, including:

• Improved customer satisfaction – Customers can call you any time and get a response quickly and efficiently from your team.
• Peace of mind – You answer every ticket as it occurs, helping you to avoid a deluge of issues on Monday morning.
• Reduced risk of reputational damage – Customers can get in touch with you quickly, avoiding feelings of frustration and negative reviews posted online.
• Higher productivity – Employees can focus on their core roles. We can take care of call handling during working hours and after hours.

Never Miss An Opportunity To Grow

Click4Assistance’s call handling also enables you to maximise revenue. Being able to answer calls 24/7 lets you take advantage of more sales opportunities and reduces the risk of customers going to rivals instead.

Click4Assistance focuses on providing website visitors with swift responses to their questions. Highly skilled agents follow customer service best practices to meet your customers’ expectations.

Click4Assistance agents also understand your products and services, enabling them to offer in-depth responses and avoid unnecessary escalation. Teams deal with calls with the same professionalism as you would in-house. Think of us as an extension of your team.

Flexible Services Based On Your Requirements

Click4Assistance also offers flexible services based on your needs. This philosophy applies to our solutions across the board, including our managed Live Chat solutions.

For example, you can choose the level of coverage you would like to fit your business model and operational requirements. 24/7 service is available, but you can also pick specific times of the day you would like us to take calls outside business hours. You can also partner with us for overflow services, where we take chats if you can’t or run out of capacity.

We also offer flexible solutions based on your business processes. For example, agents can take messages for call-back purposes or act as full-blown lead generators, writing down customers’ contact details, updating their diaries, and putting notes in your CRM. The choice is yours.

Intelligent Call Escalation

Finally, Click4Assistance offers intelligent call escalation. Our agents answer questions professionally but also use wisdom when forwarding inquiries to you for further clarification.

Learn More

Click4Assistance’s managed Live Chat starts by discussing your requirements with an account manager. Then, you add the code snippet to your website and enjoy our team handling your chats on your behalf.

Contact us today to learn more about our complete solution and how we can assist your business.