Health Organisations Implement Chat On Your Website Tool
Over the year junior doctors have been on strike. In April, there was a full withdrawal of labour on 26th and 27th which was the first time in the NHS history that staff refused to provide emergency cover.
More than 5,100 operations were cancelled. Further strikes have been suspended as the five-day action would put patients at too great a risk.
What was the Dispute About?
NHS England said it was “deeply regrettable” that thousands of operations had been cancelled. Strikes took place with emergency care only between 8am on Wednesday on the 6th April and 8am on Friday 8th April. There were full withdrawals of labour between the hours of 8am and 5pm on Tuesday 26th and Wednesday 27th April.
So why is Everyone So Angry about It?
It stems from the government plans to introduce seven-day working throughout the NHS, which ministers say will lead to a better, safer service for patients. Junior doctors argue that proposed changes to their contracts will mean pay cuts, especially for work during evenings and weekends and long working hours will compromise the safety of both doctors and their patients.
The British Medical Association (BMA) says the contracts are “bad for patients, bad for junior doctors and bad for the NHS”, with estimates that junior doctors could face pay cuts of between 15 and 30% as a result!
The dispute dates back to 2012, when the Departments of Heath called for changes to junior doctors’ contracts in order to update terms and conditions that were agreed in the Nineties. Meanwhile, the coalition government indicated a determination to improve NHS care at weekends.
While strikes are happening / planned, people have questions. Having a live chat on your website tool can help answers these questions quickly and efficiently. Operators can use predefined replies to save time, rather than type out the same answer over again. Using the auto navigation system, representatives can redirect the visitor to the desired page of the website. Also, if clients need to ask a specific question, operators can direct the visitors to the right department.
Click4Assistance work with Cancer Research UK, BMI Healthcare and Priory Group within the healthcare industry, to digitalise services with a live chat on your website tool. We hope the disagreements are resolved quickly and to everyone’s satisfaction.
For more information on how live chat can benefit your website, contact us on 0845 123 5871 or email us at theteam@click4assistance.co.uk . Alternatively, start a chat with us today.
