Click4Assistance glyph Flower shape graphic Rectangle shape
14 April 2015 | 4327 views

Making health care and social care meaningful with our web chat software

Making health care and social care meaningful with our web chat software

When it comes to health care and social care the biggest benefit of using web chat software is that it empowers the person talking to you with an ability to express himself or herself in a relaxed manner, but at the same time, in real-time. 

When it comes to sensitive issues like healthcare and social care it is extremely important that people are able to articulate themselves without feeling threatened or exposed and the online chat software can achieve this with great effectiveness.

 

The live chat facility for the health care or a social care webpage is less about making sales and more about making connections and this is why at Click4Assistance.co.uk we make sure that when you use our web chat software it seamlessly integrates with your existing online infrastructure so that people seeking your help don't feel as if they are using some outside tool and consequently, hesitate while sharing their information.

 

Timeliness is of extreme importance in healthcare and social care. There can be many health-related problems when people need to instantly get in touch with you or a healthcare professional and they would rather chat than talk on phone. Our live chat toolbox allows you to exchange important documents while in conversation without having to leave the chat window. You can also video chat in case you need to talk to the other person face-to-face.

 

Fixing appointments and providing consulting with live chat

 

There is a possibility that more than 90% people seeking health care and social care help first check out a website before contact. In many cases the act of seeking help is spontaneous. The visual representation of a chat button or a chat icon on a website can be a very encouraging sign that you are open for discussion and consultancy. Making a phone call can be a problem. Many people also hesitate from using email simply because they don't know when they are going to hear back from you. A chat service on the other hand gives them a sense of urgency. They know that when they click the chat button someone is going to respond.

 

Another problem with telephone is not everybody is comfortable speaking about their problem. People prefer writing but the problem in writing – mostly in email – is that it cannot be spontaneous. This gap can be filled with our live chat tool. It can be as anonymous as someone desires.

 

Full confidentiality guaranteed when people use our live chat service

 

We use 256-bit encryption to make sure that the conversation that you have with people remain confidential and away from prying eyes. You can prominently display this fact on your website to instill confidence among your clients and patients. For people seeking health care and social care services this matter can be of great importance.

 

Further, chat transcripts can be saved on both ends. This way one can always refer back to them in case there is a communication gap. Having a transcript of the recent chat also gives some confidence to your patients and clients. Documents can be exchanged with full safety due to the encryption technology that is used in our live chat service.

 

People can also leave feedback once they have had a chat session with one of your representatives or consultants. This will give them a sense of empowerment.

 

Handle multiple consulting sessions at the same time with our web chat software

 

Talking to multiple people on phone is not possible. Neither it is possible to reply to multiple emails at the same time. But when you are chatting using our web chat software, you can talk to 3 people simultaneously. This is because while one person is writing his or her response, you can take care of another person. This way you can keep the windows open while chatting with multiple people.

 

Looking for a perfect communication solution for your health care and social care webpages where people can interact with you with full confidentiality? You need our highly secure online chat software. Contact us today for more details.

 

Popular Blogs

Salford City Council and Their Journey with Live Chat 6 Sep 2016

Salford City Council and Their Journey with Live Chat

Salford City is a city and metropolitan borough. Home to 218,000 residents and has been established since 29th March 1926, including the towns of Eccles, Swinton and Walkden. Salford is said to be a great place for tourists, with a range of activities on offer and some great spots for vacationers!

Read more
Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support 10 Jan 2017

Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support

The tree is down. The turkey is well and truly stuffed and eaten. And normality has returned, that means we shop online 9 times a week on average! Having a smartphone or tablet handy has led to mobile traffic overtaking desktop for the first time. A major aspect of this was Black Friday and Cyber Monday. With UK online retailers having to take part in Black Friday or risk losing consumers to competitors, many shoppers took to their mobile and tablet to get the best deals.

Read more
Norfolk County Council Offers Chat as Another Contact Method for Residents 7 Jun 2018

Norfolk County Council Offers Chat as Another Contact Method for Residents

Norfolk County Council approached Click4Assistance in March 2017 with their requirements to add chat to website. After going through the procurement process, a few organisational shifts in project managers and tweaks to their chat configuration, the Council was ready to unveil their new communication channel to residents in January 2018.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!