09 February 2022 | 1897 views

Housing Associations Can Provide Excellent Service

Housing Associations Can Provide Excellent Service

Housing associations can drastically increase the service they provide by simply adopting tech, such as web chat software.

The elephant in the room when it comes to tech is that it makes staff worry about how secure their job is. Sure, automation has the ability to free up staff responsibilities, but at the same time, it also helps them to pursue and take on more roles. Welcoming advances in tech can easily reduce the amount of manual process that is required. Automating processes such as applications, maintenance requests and even managing payments, can be done to give staff more free time to manage their work more effectively.

Data Analysis and Records

There are some real benefits to those who work within the housing sector. People are making moves to try and keep all customer data and records online. A defined infrastructure can easily provide a much higher level of security when it comes to keeping online records both safe and secure. Utilising tech for customer data is a brilliant opportunity to allow the use of online records. Records can be assessed and edited as required, and this will give your housing association the up-to-date information required to manage and support things as such.

Improved Customer Service

One of the main benefits that comes with digitisation is that tenants can receive a fantastic customer experience. Help and advice can be given 24 hours a day and you can also have a knowledge portal that provides accessible account information. Actions can be completed online, and customers do not have any restrictions regarding when they can have their issues resolved or even when they need to speak to a particular department. If people can use live chat to resolve their issues in real-time, then this will give them a much more positive experience with your service.

Start your free web chat software trial with Click4Assistance today.

Better Connections

Connected devices and even smart meters offer a fantastic opportunity and you have to make sure that you take advantage of this. If you can embrace individual technologies within things such as social housing then you can detect how people might be using their accommodation and you can also allow providers to change services, such as heating. This can be done in real-time. if you use this as a housing association, then you can easily anticipate issues while also having the power to handle them both quickly and effectively.

Remote Workforces

Cloud technology is now on the rise, and it is possible for housing associations to work remotely to capitalise on this. This gives them the chance to focus all of their time and their energy on being out amongst tenants. Having a digital and mobile workforce also helps to drastically reduce the need for having a lot of office locations. Remote working allows housing association staff to stay connected to people who may need help the most, through things such as live chat. It also means that they are able to spend much more time on the tasks that really matter, and this is huge to say the least. Who knows what the future holds, but right now, it would seem that tech is steering the way, and if you do not make the effort to stay ahead, you may find yourself falling behind.

Popular Blogs

16 Sep 2015

Live Chat Software for Charities – Reaching out to those who need help

Charities are using Live chat software to help people in difficult situations, by offering secure advisory services through live chat rather than normal means of communication such as phone or email.

Read more
10 Jan 2017

Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support

The tree is down. The turkey is well and truly stuffed and eaten. And normality has returned, that means we shop online 9 times a week on average! Having a smartphone or tablet handy has led to mobile traffic overtaking desktop for the first time. A major aspect of this was Black Friday and Cyber Monday. With UK online retailers having to take part in Black Friday or risk losing consumers to competitors, many shoppers took to their mobile and tablet to get the best deals.

Read more
15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!